Marqeta

Technical Success Manager

Toronto, Canada; Vancouver, Canada

Sponsorship not specified$128k-$160kDetected 26 days ago

Full-Stack DevelopmentSQLDatadogRESTAccount ManagementOnboardingCustomer SupportCommunicationPublic Speaking

About the role

This role can be performed remotely anywhere within Ontario or British Columbia, Canada.
This position is not for an existing vacancy.

This role blends product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices.
If you're motivated by building strong customer relationships, solving technical problems, and contributing to team growth, this could be the role for you.
We own our work from start to finish.
We drive forward with focus and agility.

5+ years of experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support).
Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing.
Expert proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
Experience working in a financial services or payments-related environment.
Knowledge of customer onboarding or implementation processes in a SaaS or fintech environment.

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office.
To support Flex First, we calibrate pay to a competitive value according to working location.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.
Annual "development dollars" to support our people growth and development

Provide feedback to internal teams that reflects the customer's voice and ensures our product evolves to meet real-world needs.
We're looking for a Technical Success Manager to join our Implementation team and play a critical role in delivering Marqeta's cutting-edge card issuing and payments platform to new customers.
You'll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice both internally and externally.
Own the configuration and deployment of Marqeta's standardized products and services for new customers, interfacing with everyone from full stack engineers to founder/CEOs.
Serve as the technical expert guiding customers through their integration journey, especially with our APIs
With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on.

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging.

h, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression

This listing is sourced directly from Marqeta's careers page and normalized into a canonical job model.