Pie Insurance
Director, Premium Audit
United States · Director
Sponsorship not specified$140k-$180kDetected 65 days ago
Data AnalysisComplianceStakeholder ManagementBusiness DevelopmentNegotiationBudgetingAuditingProcess ImprovementPerformance ManagementLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingMentoringPublic SpeakingAdaptabilityInternal AuditUnderwriting
About the role
- We leverage technology to transform how small businesses buy and experience commercial insurance.
- Under limited supervision, serves as premium audit subject matter expert and strategic leader of the Premium Audit department.
- All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process.
Responsibilities
- Drives departmental transformation and operational excellence through oversight of functional strategy, leadership development, and execution of the new Premium Audit model.
- Partners with Senior Directors and cross-functional leaders to integrate premium audit strategies with broader organizational objectives while leading the department through its transformation to eliminate backlog and implement next-generation audit capabilities.
- Develop and execute comprehensive premium audit strategies that align with Pie's business objectives, contributing to broader organizational strategic planning while maintaining focus on functional excellence
- Partner with Leaders across Underwriting, Product, Technology, and Business Development to integrate premium audit strategy with broader business strategies and operational initiatives
- Direct premium audit operations through Senior Managers, Managers, Team Leads, and individual contributors across multiple specialized teams (Premium Auditors, Premium Audit Operations Specialists, and support functions)
- Establish and monitor department-wide KPIs and quality standards, ensuring achievement of audit accuracy, customer satisfaction, collection rates, and productivity targets that support organizational goals
- Design, implement, and lead departmental structure changes, role creation, and succession planning strategies that support current transformation and future scaling within the premium audit function
- Own departmental budget planning and resource allocation, making strategic decisions about technology investments, training programs, and staffing models within approved parameters
- Manage strategic relationships with external audit vendors, technology providers, and bureau partners to ensure service excellence and cost-effective operations
- Drive improvements in policyholder interactions and service delivery within the audit function that enhance satisfaction while maintaining audit integrity and compliance
Requirements
- Bachelor's degree or equivalent work experience required
- 10+ years of premium audit, insurance operations, or related industry experience
- 8+ years Workers' Compensation experience required
- Deep knowledge of workers' compensation regulations, bureau requirements, and compliance standards
Nice to have
- Professional designations such as CPCU, ARe, FLMI, or equivalent preferred
Skills
- Department Leadership & Management Excellence
- Operational & Business Skills
Compensation
- Competitive cash compensation
Benefits
- A piece of the pie (in the form of equity)
- Comprehensive health plans
- Generous parental and caregiver leave
- Establish psychological safety and learning environments that enable teams to develop premium audit expertise and advance within the functional area
Company info
- Foster a departmental culture of continuous improvement, professional growth, and results delivery that aligns with Pie's values while driving functional excellence
- Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie.
- Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
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This listing is sourced directly from Pie Insurance's careers page and normalized into a canonical job model.