Blue Sky Hospitality Solutions

Hotel Guest Engagement Ambassador-TWELVE DOWNTOWN/MIDTOWN Autograph Collection ATLANTA

ATLANTA, GA

Sponsorship not specifiedDetected 27 days ago

Customer SupportLeadershipCommunicationProblem Solving

About the role

Hotel Guest Relations Ambassador The Twelve Hotel, Marriott Autograph Collection Guest Experience & Marriott Bonvoy Enrollment Specialist Position Summary The Hotel Guest Relations Ambassador serves as a highly visible representative of The Twelve Hotel, responsible for creating memorable guest experiences while promoting and increasing enrollment in the
Marriott Bonvoy loyalty program. This role engages guests throughout their stay, providing personalized service, anticipating needs, resolving concerns, and building meaningful connections that enhance satisfaction, encourage repeat visits, and strengthen brand loyalty. The ideal candidate is outgoing, hospitality-focused, and passionate about delivering

Build rapport with guests to understand their preferences and identify opportunities to enhance their stay.
Recognize special occasions, VIP guests, and returning guests to create memorable experiences.
Gather guest feedback and communicate insights to hotel leadership to support continuous improvement initiatives.
Maintain and exceed established membership enrollment goals and performance metrics.
Collaborate with Front Office and Reservations teams to maximize membership participation.
Maintain a polished and welcoming presence in all guest-facing areas.
Support special events, VIP arrivals, group programs, and hotel activations as needed.

Minimum of 1 year of customer service, hospitality, sales, retail, or guest relations experience.
Strong ability to engage and connect with diverse guests and visitors.
Hospitality Studies Knowledge of Marriott Bonvoy or other loyalty programs.
Experience in membership sales, guest engagement, promotions, or customer acquisition.
Ability to multitask in a fast-paced hospitality environment.

The ideal candidate is outgoing, hospitality-focused, and passionate about delivering exceptional service while achieving membership enrollment goals.
Guest Experience Enhancement Proactively engage with guests in public areas, including the lobby, restaurant, lounges, meeting spaces, and other hotel venues.
Welcome arriving guests and provide personalized recommendations regarding hotel amenities, dining options, local attractions, and services.
Conduct guest experience touchpoints throughout the guest journey, including arrival, during-stay interactions, and departure.
Address guest concerns promptly and coordinate with hotel departments to ensure timely resolution.
Marriott Bonvoy Membership Enrollment Serve as a knowledgeable ambassador for the Marriott Bonvoy loyalty program.
Identify enrollment opportunities through natural guest interactions.
Assist guests with on-the-spot Bonvoy membership registration and account activation.

Educate guests on the benefits, rewards, and exclusive experiences available through Marriott Bonvoy membership.
Promote current loyalty program offers, promotions, and member-exclusive benefits.

At The Twelve Hotel by Marriott Autograph Collection, we believe every guest interaction is an opportunity to create a lasting impression.
As a Guest Relations Ambassador, you will play a critical role in elevating the guest experience while helping guests unlock the benefits of Marriott Bonvoy, creating stronger connections to our hotel and the Marriott brand.

This listing is sourced directly from Blue Sky Hospitality Solutions's careers page and normalized into a canonical job model.