Museumoficecream

Experience Manager

Boston, Massachusetts, United States

Sponsorship not specified$70k-$80kDetected 3 days ago

OnboardingLeadershipCommunicationMentoringFood Safety

About the role

In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us.
Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.
This is a hands-on leadership role that requires strong floor presence, creativity, and operational awareness.

About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life.
The Flavor Profile Museum of Ice Cream is seeking an energetic and hospitality-driven Experience Manager to help lead the magic on the museum floor.
Your Day-to-Day Guest Experience & Floor Leadership Supervise and support the daily guest experience on the museum floor, ensuring every interaction reflects the playful spirit of the Museum of Ice Cream brand.
Maintain a high-energy and joyful environment that reflects the MOIC culture.
Provide real-time coaching and feedback to team members to maintain strong performance and guest engagement.
Maintain employee performance tracking logs to monitor development, behavior, and performance trends.
Track and manage attendance control logs, addressing attendance concerns.
Support coordination of birthday parties, private events, and special activations.
Support maintaining par levels and product rotation to ensure product availability.
Support the team in maintaining clean and organized back-of-house areas including storage, supply stations, and preparation areas.

Create and manage the breaker (break) schedule, ensuring employees receive required breaks while maintaining proper operational coverage.
Monitor stock levels for ice cream, toppings, beverages, retail merchandise, paper goods, and operational supplies.

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life.
At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring.
Reporting directly to the Assistant General Manager, the Experience Manager plays a key role in bringing the Museum of Ice Cream experience to life by leading both Show and Service Ambassadors (also known as Scoops), as well as performers, to deliver memorable guest moments.
The Experience Manager ensures that the guest journey remains engaging, playful, and fully on brand while supporting smooth daily operations and strong team performance.
The ideal candidate thrives in fast-paced experiential environments and knows how to balance fun, hospitality, and operational standards while leading teams with positivity, accountability, and strong communication.
Assign and manage Show and Service Ambassador station placements, ensuring all experiential rooms and activations are properly staffed, maintain the daily floor deployment board, tracking staffing assignments, adjustments, and coverage needs.

This listing is sourced directly from Museumoficecream's careers page and normalized into a canonical job model.