Manager, Deal Desk
San Francisco, CA, United States · Contract
Sponsorship not specified$99k-$160kDetected 33 days ago
SalesLeadershipProblem SolvingMentoring
About the role
- Join us to transform the way the world works.
- This role will be based in our offices in either New York, San Francisco, Sunnyvale, or Chicago.
- At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.
Responsibilities
- Manage day-to-day Deal Desk operations within the North America region, including deal intake, triage, commercial recommendations, contract support, escalations, and post-sale handoffs
- Directly manage a team of Strategists, Sr. Strategists, and Leads; define performance standards, coach for growth, and manage workload effectively
- Collaborate with global Deal Desk leaders to deliver consistent and exceptional partnership to the sales organization
- Define and implement operational strategy for the team and broader group, identifying improvements in how Deal Desk partners with Sales across the end-to-end deal lifecycle
- Define career paths and support talent development across the team, including capacity planning, skill-building, and succession planning
- Partner with Product, Sales, Pricing, Sales Operations, Finance, Legal, and other cross-functional teams to improve seller experience and scale Deal Desk support
- Engage with leadership across all cross-functional teams to ensure operational performance is aligned to business priorities; advocate for Deal Desk's brand as a trusted commercial and operational partner
- Manage day-to-day escalations and present both short-term and long-term solutions to resolve root causes
- Support change management for new tools, AI-enabled workflows, and process improvements
- Documents in alternate formats or read aloud to you
Requirements
- 4+ years of experience in Deal Desk, Order Management, Sales Operations, Business Operations, Consulting, Pricing, or a related commercial operations function
- 2+ years of experience either leading people directly, on a project team basis, mentoring, interim managing, or team lead capacity
Nice to have
- Natural problem-solver: comfortable with data and ambiguity
- able to move between operational details and big-picture strategy
- uses case trends and business insights to identify improvements and opportunities
- Proactive and results-oriented: independently seeks information, removes blockers, clarifies ownership, and keeps cross-functional workstreams moving
- Strong leadership and program management skills: experience mobilizing teams toward a common goal and managing competing priorities
- Initiative and ownership: acts with limited oversight, balancing multiple priorities
- experience leading teams through operational change, including new tools, AI-enabled workflows, or process transformation
- Effective communicator: distills complex topics into clear, actionable recommendations
Skills
- Suggested Skills
- Leadership
- Program Management
- Problem Solving
- LinkedIn is committed to fair and equitable compensation practices.
- This may be different in other locations due to differences in the cost of labor.
- For more information, visit https://careers.linkedin.com/benefits
- Equal Opportunity Statement
- LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities.
- Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
- Fill out an Accommodation request here: https://app.smartsheet.com/b/form/b660a0327d044969abfd7a4e73d15c36
- Examples of reasonable accommodations include but are not limited to:
Compensation
- Policy Statement
- As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
- Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.
Equal opportunity
- We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer.
- LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
- If you need a Reasonable Accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us and describe the specific Accommodation requested for a disability-related limitation.
- Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.
Visa & Work Authorization
- in, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class
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