Pacific Hospitality Group

Pacific Hospitality Group

Director of Sales

ACRI Dallas by the Galleria, USA · Director

Sponsorship not specifiedDetected 2 days ago
SalesForecastingHRLeadershipCommunicationMentoringPublic SpeakingMicrosoft Office

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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Directs the day-to-day Sales Department to achieve the property mission and goals.
  • Actively defines, refines, and continuously improves processes, systems, and performances to foster an environment of leadership, innovation, education, and growth of each individual team member.
  • Primary Responsibilities/Essential Functions:

Responsibilities

  • Manages subordinate sales staff.
  • Develops and implements individual and department sales plan to successfully identify and close new/additional business.
  • Develops strategies for forecasting and analyzing sales needs and developing effective product responses, delivery systems and methods for measuring and evaluating results.
  • Develops, implements and evaluates short and long-term tactics and programs focused on customer and market needs/conditions to ensure the achievement of revenue goals.
  • Ensures accurate and current related sales/marketing data is readily available to support and document decision-making processes.
  • Plans, manages and evaluates all financial aspects of the sales efforts throughout the property to ensure cost effectiveness and optimal utilization of resources.
  • Supports all staff's direct sales efforts including sales trips, off property functions and customer entertainment.

Requirements

  • Bachelor's degree in Hospitality Management desired.
  • Five or more years of related and progressive sales experience in similar organization.
  • Possess solid knowledge of hotel service standards, guest relations and etiquette.
  • Ability and experience in successfully leading and coordinating staff in a high volume, time sensitive environment.
  • Completes all required training as scheduled.
  • Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales.
  • Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
  • Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
  • Requires working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel.
  • Strong attention to detail and the ability to handle multiple tasks.
  • High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor's degree in Hospitality Management desired.
  • Five or more years of related and progressive sales experience in similar organization. Two years as a supervisor/manager in similar setting desired.
  • Possess solid knowledge of hotel service standards, guest relations and etiquette. Ability and experience in successfully leading and coordinating staff in a high volume, time sensitive environment. Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
  • Ability to develop and maintain effective sale processes designed to attain maximum revenue while ensuring adherence to established operating criteria.
  • Requires ability to determine needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions. Must be able to create and effectively provide sales presentations and materials to potential customers. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
  • Strong attention to detail and the ability to handle multiple tasks. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, team members, guests and the general public. Must be able to speak, read, write and understand English to communicate with management, team members and guests.
  • Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts. Position requires working from property location.
  • Must maintain a clean appearance and professional demeanor.

Skills

  • Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.

Compensation

  • Prepares annual budget.

Benefits

  • Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.
  • Approves leave and time away from work within company policy.

Company info

  • We are a family focused company committed to long term holds that enable us to grow our business and our team members.
  • We are focused on long-term value creation and sustainable growth.
  • Actively solicits new business opportunities through prospecting new customers and using network channels to open doors to new customers.
  • Makes merit decisions within budget or established guidelines. Determines promotions or reclassifications within company policy.
  • The team member frequently needs to hear voices while interacting with potential customers, guests and staff.
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