Openrouter
Scaled Customer Success Manager, Startups
Remote (US)
Sponsorship not specifiedDetected 51 days ago
SQLHubSpotCustomer SuccessZendeskIntercomCadenceCommunication
About the role
- This is a builder role, not a scaled nurture role.
- Your job is to make that ecosystem work at scale.
Responsibilities
- Own the scaled success motion for OpenRouter's startup and scaled customer portfolio.
- Partner cross-functionally to iterate and refine the operating system for startup activation, retention, growth, and Enterprise conversion.
- Create and refine the workflows, dashboards, alerts, and playbooks that help the team understand which startups need attention, why they need it, and what action should happen next.
- Create activation paths that help startups reach first value quickly and understand how to use OpenRouter effectively.
- Build practical systems that make scaled customer success possible.
Requirements
- You have managed a scaled customer portfolio, startup program operations, developer ecosystem, PLG customer base, or technical customer segment.
- You are comfortable working with technical founders and developer-facing products.
- You have experience in AI infrastructure, developer tools, API platforms, technical SaaS, or high-growth GenAI products.
- You have experience with tools like HubSpot, Customer.io http://Customer.io, Intercom, Zendesk, Linear, Retool, Zapier, Clay, Census, Hightouch, Mixpanel, Amplitude, or similar GTM / workflow / analytics platforms.
- You have partnered with Sales on expansion, renewal, or Enterprise conversion motions.
- You have strong instincts for which startups are likely to grow, which are likely to churn, and which need intervention.
Benefits
- Own the start-up inbox, day-to-day program communications, and portfolio health across the startup segment.
- Create the operating cadence for reviewing startup portfolio health.
Company info
- Build scaled intervention workflows for customers showing risk signals.
- Define what "healthy" looks like for startup customers.
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This listing is sourced directly from Openrouter's careers page and normalized into a canonical job model.