Unhcr
Individual Giving Associate
Toronto, Canada · Contract
Sponsorship not specifiedDetected 8 days ago
Email MarketingLead GenerationProcurementResearchLeadershipCommunication
About the role
- Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees.
- UNHCR has developed a Private Sector Fundraising Strategy focusing on both Individual Giving and Private Sector Partnerships, identifying priority fundraising markets and regions.
- The PSP Individual Giving Associate contributes to the IG team development, providing effective leadership and technical expertise to enable the team to operate to their full potential.
Responsibilities
- Develop, manage and improve donor servicing and communications to provide a best in class donor care with best practice standards (welcome, information, thank you letters, donor monthly newsletter, in-bound and out-bound donor emails and calls, complaints, etc.).
- Work with marketing agencies to develop contact strategies and donor journeys for different segments of the database using a variety of channels including telemarketing, digital and mail.
- Implement campaigns such as upgrade, conversion, acquisition, welcome, recapturing, loyalty, thank you, one-off calls, marketing research, upgrade middle donors, middle donors one-off and others.
- Assist in the management of middle value donors and prospects as well as manage regular communication with IG Fundraising Unit and major donor program.
- Manage the Face to Face activities, both in-house and/or outsourced.
- Manage relations with partners, contractors and suppliers to implement the program(s).
- Develop high quality of data monitoring in order to analyse all performances per frontliner, per city, per team, per area, per location etc… in order to make the programme data driven.
- Develop guidelines, manuals and policies to ensure a solid Face to Face programme (in-house model) led by best practices.
- Adapt contents and creative as well as develop and lead tests aimed to improve response and donor retention.
- Manage and support the creation of marketing briefs in order to create specific Face to Face campaigns based on improving the connection between the donor and the cause.
Requirements
- Years of Experience / Degree Level
- 3 years relevant experience with High School Diploma
- or 2 years relevant work experience with Bachelor or equivalent or higher
- Manage the relationship with external suppliers (such as copywriters or digital designers), providing digital campaign briefing to the external suppliers and providing feedback on digital media plans, working with all required suppliers to get advertising tracking in place, ensuring campaigns are executed and managed to target.
Compensation
- Assist in developing annual plans for acquisition, donor retention and development programme (i.e. forecasts of costs and expenses, income projections, donor figures, etc.)
- Assist in the development of detailed annual plan for the IG programs.
- Assist in designing and executing a long term effective and innovating digital strategy, as well as an annual action plan for all digital fundraising activities, ensuring that they are aligned with annual objectives and plan.
This listing is sourced directly from Unhcr's careers page and normalized into a canonical job model.