Quadbridge

Quadbridge

Systems Administrator, Internal IT

Montreal, QC · Mid · Full-time

Sponsorship not specifiedDetected 20 hours ago
PowerShelliOSAndroidAzureVPNCommunicationCollaborationSharePoint

About the role

  • Reporting to the SVP, Technology, Services & Innovation, the Systems Administrator will provide internal IT support across end-user computing, Microsoft 365, identity, applications, endpoints, and technology infrastructure. This role will handle internal IT tickets, support business users, maintain core systems, and contribute to internal IT improvement and automation projects.
  • This is an intermediate-level role suited for someone with strong hands-on IT support experience, a solid Microsoft 365 foundation, and the ability to troubleshoot both end-user and server-side issues.
  • Reporting to the SVP, Technology, Services & Innovation, the Systems Administrator will provide internal IT support across end-user computing, Microsoft 365, identity, applications, endpoints, and technology infrastructure.

Responsibilities

  • Internal IT Support
  • Provide timely support for employee desktop, laptop, mobile, application, access, printer, VPN, and collaboration issues.
  • Own internal IT tickets from intake to resolution, including documentation, communication, and escalation.
  • Support onboarding, offboarding, account provisioning, device setup, and access changes.
  • Support Entra ID, MFA, conditional access, permissions, and identity-related troubleshooting.
  • Support Windows and, where applicable, macOS/iOS/Android devices.
  • Manage endpoint policies, software deployment, patching, and compliance using endpoint management tools, such as Microsoft Intune and Defender.
  • Support Windows Server, Active Directory, file services, permissions, backup, monitoring, and virtualized infrastructure.
  • A Vibrant Workplace - Join us for monthly social and team building events.

Requirements

  • Working knowledge of Windows Server, Active Directory, Entra ID, group policy, permissions, and access management.
  • Experience troubleshooting desktop, application, network connectivity, VPN, printer, device, and collaboration issues.
  • Familiarity with backup, patching, monitoring, endpoint management, and IT documentation.
  • Troubleshoot common server-side issues related to authentication, file access, permissions, performance, services, connectivity, backup status, and business applications, escalating complex issues when required.
  • 3-5 years of progressive IT support, systems administration, or internal IT experience.
  • Strong hands-on experience supporting end users, endpoints, business applications, and Microsoft 365.
  • Basic scripting or automation experience, preferably PowerShell.
  • Strong communication skills and ability to support users with different technical skill levels.
  • Nice-to-have:
  • Experience supporting hybrid work environments.

Nice to have

  • Experience with Microsoft Intune, Autopilot, Defender, or endpoint management platforms.
  • Familiarity with Azure / Entra ID administration beyond basic user management.
  • Experience with Power Automate, PowerShell, or workflow automation.
  • Exposure to AI productivity tools such as Microsoft Copilot or similar tools.
  • ITIL Foundation or practical IT service management experience.
  • Experience with backup, monitoring, ticketing, RMM, or asset management tools.
  • Diploma or degree in Information Technology, Computer Science, or related field
  • Industry certifications (Microsoft, networking, security, virtualization)

Benefits

  • Invest in Your Future - Benefit from our RRSP program to help you plan ahead
  • Comprehensive Coverage - A complete health, dental, life, STD and LTD insurance plan
  • Support device lifecycle management, including provisioning, configuration, updates, troubleshooting, and retirement.

Company info

  • Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers.
  • With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.
  • See how we're building tomorrow's solutions, together.
  • We are Quadbridge.
  • Role Overview
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This listing is sourced directly from Quadbridge's careers page and normalized into a canonical job model.