Mindbody
Director of Professional Services
United States · Director
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About the role
- Success in this role will depend on your ability to improve efficiency while maintaining a high standard of customer satisfaction.
- Technical Architecture & Process Engineering: Influencing and improving technical architectures across software, data, and process engineering domains to ensure scalable and efficient solutions.
- Cross-functional Collaboration: Partnering with product, sales, and customer success teams to enhance service offerings and align professional services with overall business objectives.
Responsibilities
- This role requires a strong technical leader who can shape and improve technical architecture, recruit strong engineering talent, and transform existing processes to support a global customer base.
- You will drive process transformation and establish a globally scalable model.
- Building a Professional Engineering Services Team: Hiring and developing engineers who can deliver high-quality customer projects.
- Revenue Growth & Profitability: Defining and executing strategies that drive both customer satisfaction and business profitability through professional services.
- Managing & Transforming Data Operations: Leading the evolution of an existing data operations team by implementing scalable, automated, and efficient processes that support global customer needs.
- Business Growth & Profitability: Understanding of professional services business models, including how to drive customer value and increase revenue.
Benefits
- We are looking for an entrepreneurial and strategic leader to build our Professional Engineering Services organization.
Company info
- We're a passionate engineering, platform, and operations team, developing and supporting ground-breaking products. Together, we'll build for the future, creating more opportunities for wellness businesses around the world to help their customers lead full, healthy lives. We push ourselves and our company to always strive for this higher purpose, recognizing the power in working together toward the same goal. We believe in building a diverse company where everyone feels safe bringing their authentic selves to work. And we believe that the secret to success is our people. Join the team, and let's see what we can accomplish together!
- Your Role
- We are looking for an entrepreneurial and strategic leader to build our Professional Engineering Services organization. You will be responsible for growing a team from the ground up that delivers high-value projects to our customers while driving revenue and profitability for the business. This role requires a strong technical leader who can shape and improve technical architecture, recruit strong engineering talent, and transform existing processes to support a global customer base.
- In addition to leading customer-facing engineering initiatives, you will build and scale a function responsible for delivering critical data tasks to customers. You will drive process transformation and establish a globally scalable model. Success in this role will depend on your ability to improve efficiency while maintaining a high standard of customer satisfaction.
- We're a passionate engineering, platform, and operations team, developing and supporting ground-breaking products.
- Together, we'll build for the future, creating more opportunities for wellness businesses around the world to help their customers lead full, healthy lives.
- We push ourselves and our company to always strive for this higher purpose, recognizing the power in working together toward the same goal.
- We believe in building a diverse company where everyone feels safe bringing their authentic selves to work.
- And we believe that the secret to success is our people.
- Join the team, and let's see what we can accomplish together!
- You will be responsible for growing a team from the ground up that delivers high-value projects to our customers while driving revenue and profitability for the business.
- The Company is an Equal Opportunity Employer.
- We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply.
- In addition to leading customer-facing engineering initiatives, you will build and scale a function responsible for delivering critical data tasks to customers.
Visa & Work Authorization
- Opt-out or text STOP to cancel at any time.
This listing is sourced directly from Mindbody's careers page and normalized into a canonical job model.