Hanger, Inc.

Hanger, Inc.

Customer Service Representative (Returns & Demos)

Chattanooga, Tennessee · Part-time

Sponsorship not specifiedDetected 30 days ago
ExcelProcess ImprovementERPCustomer SupportMedical DevicesResearchCommunicationCollaborationProblem SolvingTime ManagementMentoringMicrosoft OfficeSharePoint

About the role

  • Fillauer is a global leader in orthotic and prosthetic innovation that empowers clinicians and patients to achieve their best functional outcomes.
  • The Customer Service Representative - Returns & Demo Programs plays a critical role in supporting Fillauer's commitment to exceptional customer service and operational excellence.
  • This position is responsible for product return tasks, coordinating product demo activities, and supporting repair and retread processes.

Responsibilities

  • Create and process credit memos in Epicor ERP system.
  • Maintain detailed records of customer interactions and return activities in both the customer service ticketing system and Epicor ERP system.
  • Support the customer service team with overflow tasks including: sales order and quote entry, product availability and inquiry support, and estimated ship date and tracking information.
  • Maintain a clean, safe, and organized work environment in accordance with company standards.
  • Perform other duties as assigned to support the success of the organization.
  • Works well with cross-functional teams to support shared goals.

Requirements

  • Technical Proficiency: Comfortable navigating ERP systems and digital tools to complete tasks.

Nice to have

  • Experience with Enterprise Resource Planning (ERP) systems (Epicor preferred) and customer service ticketing platforms
  • Excellent verbal and written communication skills
  • Proficient in MS Office Suite, including Teams, SharePoint, Excel, Word and Outlook
  • Excellent organizational and time management abilities
  • Ability to work independently and collaboratively across departments
  • Comfortable receiving calls through an automated call center
  • Ability to stand periodically for short periods of time
  • Ability to lift and handle returned products as needed (up to 20 lbs)

Compensation

  • Competitive Compensation Packages

Benefits

  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Flexible Work Schedules and Part-time Opportunities
  • Generous Employee Referral Bonus Program
  • Collaborate cross-functionally with departments including customer service, warehouse, assembly, engineering, sales, and education to ensure seamless operations and customer satisfaction.

Company info

  • Serve as the primary point of contact for all product return inquiries via phone and email, ensuring timely and professional communication with customers.
Apply directly at Hanger, Inc. →Create a free account for alerts like thisView Hanger, Inc. immigration profile

This listing is sourced directly from Hanger, Inc.'s careers page and normalized into a canonical job model.