Convatec
Customer Care Specialist (Fixed-Term Contract) / Spécialiste Service a la Clientéle (contrat à durée déterminée)
Dorval, Canada
Sponsorship not specifiedDetected 8 days ago
TypeScriptOutbound SalesCustomer SupportCommunicationMentoringAdaptability
About the role
- The Customer Care Specialist is a key driver for fostering interest of Convatec products and services through dialogue with customers.
- In this role, you will engage customers in conversations that will help improve their quality of life.
- You will also be responsible for providing innovative ideas and sharing consumer insights with peers, managers and the marketing team.
Responsibilities
- Execute high volume of outbound and inbound calls to follow-up on consumer samples and other leads generated by specific campaigns
Requirements
- Language Skills Required:
- Must be reliable and dependable
- High School Diploma/GED required.
- 1+ years of customer service experience.
- Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities
- Experience in working structured and efficiently with inbound/outbound campaigns
- Proven ability to conduct structured conversations, trouble shoot and provide consumer-focused solutions
- Associates or Bachelor's degree preferred.
Nice to have
- Doit être fiable et digne de confiance
- Diplôme d'associé ou baccalauréat préféré.
- Diplôme d'études secondaires/GED requis.
- Plus d'un an d'expérience en service à la clientèle.
- Expérience avérée en centre d'appels et/ou en ventes par télévente et/ou activités de ventes indirectes
- Expérience de travail structuré et efficace avec des campagnes avec appels entrants/sortants
- Capacité avérée à mener des conversations structurées, à résoudre des problèmes et à fournir des solutions axées sur le consommateur
- Excellentes compétences en communication verbale et écrite
Skills
- Excellent verbal and written communication skills
- Excellent phone etiquette
- Competitive drive for achievement in the healthcare industry
- Must be patient, empathetic and possess high degree of maturity
- Strong ability to provide clear, concise processes and procedures along with step-by-step direction and advice
- Ability and willingness to precisely follow instructions and guidelines provided
- Strong level of compassion and empathy for ostomy end consumers
- Strong team player
- Planifier et prioriser le temps et les activités pour maximiser les opportunités d'atteindre les objectifs
- Atteindre et dépasser les objectifs mensuels d'efficacité, d'activité et de cibles/buts
Benefits
- External Convatec customers, healthcare professionals, distributors, Consumer Sales and Operations Team and sales professionals
Company info
- Internal Convatec employees
- Be active part of team development including receiving coaching and training with colleagues on a regular basis
Apply directly at Convatec →Create a free account for alerts like thisView Convatec immigration profile
This listing is sourced directly from Convatec's careers page and normalized into a canonical job model.