Lightcast

Lightcast

Director, Client Services (Education) - 1058

Moscow, ID · Director

Sponsorship not specifiedDetected 25 days ago
A/B TestingSalesBusiness DevelopmentCustomer SuccessLeadershipCollaborationMentoring

About the role

  • This leader acts as a strategic leader, guiding account managers while remaining deeply knowledgeable about key client accounts and extending relationships.
  • Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses.
  • Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives.

Responsibilities

  • Champion a coaching culture by developing talent, providing regular feedback, and enabling career progression through structured development plans.
  • Own and drive client renewals, upsells, and cross-sells through consultative, value-focused engagement that links business objectives to Lightcast's solutions.
  • Partner closely with the sales team to identify expansion opportunities, co-create proposals, and drive revenue growth.
  • Implement scalable, repeatable processes to ensure seamless onboarding, strong product adoption, and long-term value realization.
  • Act as a strategic thought partner across departments, helping to shape go-to-market and product roadmaps with client feedback and market insights.
  • Maintain a deep understanding of client use cases and business contexts; translate insights into actionable recommendations for internal product and R&D teams.
  • Lead the team in identifying market trends and unmet needs, influencing the roadmap through thoughtful client feedback.
  • Drive innovation by building a culture that encourages creativity, experimentation, and solution-focused thinking in response to evolving client needs
  • We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
  • The Director of Client Services is a strategic, people-centered leader responsible for coaching and developing a high-performing team of account managers who manage client relationships, focusing on long-term success, retention, and expansion.

Benefits

  • Foster a high-performance, feedback-driven culture prioritizing growth, learning, and team development.
  • Establish performance expectations, conduct regular 1:1s and team check-ins, and build a continuous learning environment through training, shadowing, and knowledge-sharing.
  • Define and monitor KPIs that reflect client health and success, including Net Promoter Score (NPS), retention metrics, product adoption, and service utilization.
  • Build dashboards and reporting cadences that bring transparency to client health and highlight early signals of risk or opportunity.
  • Education and Experience:

Company info

  • Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, across Europe, and in India.
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This listing is sourced directly from Lightcast's careers page and normalized into a canonical job model.