Freddie Mac

Freddie Mac

Customer Contact Center Senior Underwriter - Dallas, TX or McLean, VA

Dallas, TX · Senior · Full-time

Sponsorship not specified$82k-$124kDetected 40 days ago
SalesforceCRMCustomer SupportResearchLeadershipCommunicationProblem SolvingUnderwriting

About the role

  • The primary responsibility for the Customer Support Contact Center Senior role is to provide excellent customer service to support Freddie Mac's Loan Product Advisor, mortgage products and technology offerings.
  • The individual must have a customer centric mindset to resolve customer inquiries while leveraging call center technology.
  • The representative will provide customer insights management and collaborate with cross functional teams to improve the overall customer experience.

Responsibilities

  • Ability to adapt to change while continuing to deliver on assigned objectives.
  • Works under limited direction independently determines and develops approach to solutions.
  • Freddie Mac partners with BountyJobs for contingency search business through outside firms.

Requirements

  • Bachelor's degree and/or equivalent job experience
  • Minimum 8 years mortgage origination underwriting experience
  • Strong interpersonal skills, active listening with the ability to show empathy.
  • Proficient in standard concepts, practices, and procedures of loan processing/origination
  • Effective oral and written communication skills
  • Excellent analytical, research and problem-solving skills
  • Keys to Success in this Role:
  • Self-starter and self-motivated.
  • Ability to work and collaborate effectively in a team environment.
  • Sense of urgency and able to apply risk-based approach to prioritize work.
  • Capability Capacity to function well in a fast-paced dynamic environment with competing priorities.
  • Proficient in communicating clearly, effectively, persuasively with external customers and business stakeholders.

Nice to have

  • Familiar with Loan Product Advisor AUS (preferred)
  • Previous experience with Salesforce CRM system (preferred)

Compensation

  • This position has an annualized market-based salary range of $82,000 - $124,000 and is eligible to participate in the annual incentive program.

Benefits

  • If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
  • Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs.
  • Information on these benefit programs is available on our Careers site.

Company info

  • At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do.
  • Since our charter in 1970, we have made home possible for more than 90 million families across the country.
  • Join an organization where your work contributes to a greater purpose.
  • This position can be filled in Plano, TX or McLean, VA.
  • Loan Origination, Underwriting, Loan Delivery, and Loan Servicing.
  • The CSCC serves as the account manager for over 1,700 customers ranging from Sellers, Servicers, and Third-Party Originators.
  • Ability to effectively communicate with internal and external customers.
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This listing is sourced directly from Freddie Mac's careers page and normalized into a canonical job model.