Ouryahoo

Director, Client Services Excellence and Automation

United States of America · Director

Sponsorship not specified$163k-$355kDetected 30 days ago

SparkLLMsRAGAgentic AIStakeholder ManagementCRMProcess ImprovementCustomer SuccessSignal ProcessingLeadershipCommunication

About the role

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products.
While most roles don't require regular office attendance, you may occasionally be asked to attend in-person events or team sessions.
You'll always get notice to make arrangements.

Build, lead, and develop a small team spanning enablement, operations, and workflow optimization
Build and maintain a robust library of playbooks, SOPs, training materials, and knowledge resources
Lead change management efforts that drive adoption of new tools, processes, and service standards across the organization
AI, Automation & Workflow Design
Partner with technical teams to design, pilot, and scale intelligent workflow solutions
Lead and influence cross-functional initiatives without direct authority, driving alignment across stakeholders at all levels

8+ years in Client Services, Customer Success, Enablement, or related functions, with experience modernizing operations through AI and automation
3+ years of people leadership, including guiding teams through AI tool adoption and human-AI workflow transitions
Strong background in process improvement and operational enablement, with hands-on experience deploying AI-powered and agentic workflows
Excellent communication and stakeholder management skills, with the ability to translate AI/automation concepts for technical and non-technical audiences
Proven track record leading cross-functional initiatives, including rollouts of agentic tools and LLM-integrated platforms
Deep experience with AI-enabled tools, workflow automation, and agentic systems including co-pilot interfaces, RAG-based knowledge tools, and multi-step agent pipelines
Familiarity with CRM, knowledge management, and service platforms, with experience integrating AI capabilities such as intelligent routing and AI-assisted responses
Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility.
If you have any questions about how this applies to the role, just ask the recruiter!

The compensation for this position ranges from $163,155.00 - $354,965.00/yr and will vary depending on factors such as your location, skills and experience.The compensation package may also include incentive compensation opportunities in th

Own onboarding and continuous learning programs that ramp teams quickly and drive ongoing capability development

This listing is sourced directly from Ouryahoo's careers page and normalized into a canonical job model.