Fusiontek
Systems Analyst (L2) - Hybrid
Federal Way, United States
Sponsorship not specified$30k-$35kDetected 34 days ago
AWSAzureFirewallVoIPCommunicationMentoringOrganizational SkillsSharePoint
About the role
- FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL.
- Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
- Integrity: We operate with transparency and prioritize the needs of our clients.
Responsibilities
- Handle escalated support tickets, including break/fix issues, application installations, and configuration of user‑level settings.
- Use the ticketing system to document, monitor, and escalate tickets appropriately, ensuring accurate and up‑to‑date information throughout the process.
- Maintain and update the documentation platform to ensure all procedures, configurations, and client details remain current.
Skills
- This position is listed as "Hybrid" and requires flexibility to work from home, in the Federal Way office, and at client sites as needed.
Compensation
- $30k-$35k
Benefits
- Medical, Dental, and Vision coverage 📈 401(k) plan with 4% company matching and immediate vesting 🌴
- Generous PTO, Paid company holidays, Dedicated Birthday PTO and a dditional floating holiday for extra flexibility 📚 Educational reimbursement for certification tests and access to company-supplied training resources.
- Receive a salary increase after successfully completing approved certifications 📱 Monthly cell phone stipend to support your connectivity needs 🤝
Company info
- As we continue to expand our services, we are eager to find a
- We are focused on continuous improvement for our team members and our clients.
- Fun events and opportunities to connect with colleagues
- At FusionTek, we truly believe our people are our most valuable asset.
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This listing is sourced directly from Fusiontek's careers page and normalized into a canonical job model.