Ardent
Service Desk Engineer
Washington, D.C
No sponsorshipDetected 1 day ago
iOSCybersecurityDetection Engineering
About the role
- Ardent is seeking a Service Desk Engineer to join our team.
- This is a onsite position in Washington DC.
- Ardent is an equal opportunity employer.
Responsibilities
- Ardent is seeking a Service Desk Engineer to design, implement, and maintain technical controls to reduce the risk of unauthorized initial discovery and lateral movement, malicious credential use and defense evasion, and persistence via machine key and related system-abuse techniques within CBO's environment.
- The engineering services will also enable secure endpoint, identity, and device lifecycle operations in support of CBO's threat detection and mitigation strategy.
- This scope does not include routine end-user help desk support, but rather engineering tasks to resolve issues arising from complex or escalated tickets.
- Engineer and maintain operating system and application patching, version control, and lifecycle management for supported applications, ensuring delivery through approved mechanisms such as a company application store, Microsoft Intune, or Group Policy Objects (GPO) based on user role and access level.
- Using Ivanti and KACE to manage operating system and application patching, version control, deployment workflows, and remediation of configuration drift.
- Maintain imaging toolchains and automation scripts (Ivanti, KACE, JAMF, or equivalent) used for image creation, testing, and deployment; validate image integrity prior to production release.
- Implement and maintain enrollment workflows for Intune, Autopilot (Windows), and Apple Business Manager / JAMF for macOS and iOS devices.
- If you want to build something meaningful, while enjoying the kind of flexibility and support that you need to do your best work - Ardent is where your next mission begins.
Requirements
- Bachelor's degree in Information Technology, Cybersecurity, or a related field (or equivalent experience).
- Eight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity.
- Six (6) years of experience performing engineering (not help desk) functions in enterprise environments.
- Experience working under formal change control, audit, and security governance processes.
- Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process.
Compensation
- We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gend
Company info
- At Ardent, we hire people who want more than a job - they want to serve a mission that matters.
This listing is sourced directly from Ardent's careers page and normalized into a canonical job model.