Weis Markets

Assistant Customer Experience Manager

017 - Lancaster, PA

Sponsorship not specifiedDetected 5 hours ago

Customer SupportIntercomLeadershipOSHA

About the role

Looking for a company that treats associates with respect, understanding, and appreciation?
Looking for a company that is passionate about teamwork and the growth of it's associates and communities?
Focuses on continuous improvement in all areas of the department and makes changes to ensure progress. - Assists Customer Experience Manager in overseeing all aspects of front-end operations.

Assists Customer Experience Manager in overseeing all aspects of front-end operations. Performs duties of the Customer Experience Manager in their absence. In the absence of store management, may assume complete responsibility for total store operations.
Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer's cart.
Maintains functionality of equipment, hardware, and software. Reports any issues requiring further resolution in a timely manner.
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
May assume total leadership of the building in absence of store management.
Implements and communicates new programs and procedures to associates.

To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation.
The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
Utilizes the Learning Management System (LMS) for current and new associates.

That's WEIS!
Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner.
Directs the flow of customers through the Front End. Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum. Monitors breaks and lunches so customer service is not interrupted.
Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.

Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws.
A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.
Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

l or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized

This listing is sourced directly from Weis Markets's careers page and normalized into a canonical job model.