Cropster

Customer Success Manager (f/m/d)

Remote USA

Work authorization required$70k-$80kDetected 51 days ago

Product StrategyHubSpotCRMCustomer SuccessCustomer SupportCommunicationCollaborationProblem Solving

About the role

As a Customer Success Manager at Cropster, you will serve as a trusted advisor to existing customers within your designated region, driving revenue growth while fostering long-term relationships.
This vital role focuses on helping customers achieve desired outcomes through effective product utilization by driving adoption, retention, and growth, aligning customer needs with product capabilities, and reducing churn while strengthening loyalty.

Customer Engagement Conduct regular customer check-ins to align product capabilities with desired outcomes, optimize feature utilization, and recommend subscription enhancements.
Lead discovery calls, product demos, and consultative conversations with existing accounts.
Partner with an expansive existing customer base to minimize churn and maximize value.
Track and report on pipeline, account activity, and key metrics that support revenue growth.
Team Collaboration Gather and communicate customer feedback, insights, and feature requests to support product and marketing initiatives.
Collaborate cross-functionally with internal teams to deliver a seamless customer experience and support business objectives. ]]>
If you enjoy solving complex challenges, creating exceptional customer experiences, and building lasting partnerships, you will make a meaningful impact at Cropster.

A Bachelor's degree in Business, Marketing, or a related field.
Several years of experience in a Customer Success or customer service role, ideally in a B2B SaaS environment, with a track record of increasing customer retention and satisfaction.
Proficiency in CRM platforms such as HubSpot or Salesforce.
What you can expect

The base salary range for this position is $70K to $80K USD gross/year + 20% bonus potential.

Guide new customers through onboarding and platform adoption, identifying opportunities to increase value through additional services.
Revenue Growth Drive recurring revenue by identifying expansion opportunities and upselling existing customers.
Re-engage inactive customers through proactive outreach, relationship building, and identification of upsell or cross-sell opportunities.
We are looking for someone with
Demonstrated ability to manage multiple accounts, drive growth, retain customers, and expand business opportunities.

Currently, Cropster will only employ those who are legally authorized to work in the US for this opening

This listing is sourced directly from Cropster's careers page and normalized into a canonical job model.