Usaa Federal Savings Bank

Business Process Owner I - Retail Banking - Sensitive Profile

San Antonio Home Office II/III, USA

No sponsorship$94k-$179kDetected 28 days ago

Process ImprovementResearchCommunicationProblem Solving

About the role

This job profile is designated as a Sensitive Position.
Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy.
We offer a flexible work environment that requires an individual to be in the office 4 days per week.

Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.
Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
We are proud to support active-duty military spouses.

Bachelor's degree
4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Hands on experience with process mapping and modeling, and creating and validating process documentation.
Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Demonstrated experience with utilizing various systems to collect and analyze data.
6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in implementing and sustaining change/improvements (change champion).
Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Demonstrated experience with Lean, Business Process Management, or similar methodology.

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
You are paid within the salary range based on your experience and market data of the position.
The actual salary for this role may vary by location.
USAA does not provide visa sponsorship for this role.
Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
As business process owner, plans, directs and coordinates activities for moderately complex and complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes.

Develops communication plans for customers and internal stakeholders.
Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
Be part of what truly makes us special and impactful.

This listing is sourced directly from Usaa Federal Savings Bank's careers page and normalized into a canonical job model.