Iherb
Director, Product Management - Global Store Discovery
Home Office, CA · Director
Sponsorship not specified$204k-$250kDetected 11 days ago
Machine LearningData ScienceA/B TestingProduct ManagementProduct StrategySEOExcelLogisticsVendor ManagementResearchLeadershipCommunicationCollaborationMicrosoft Office
About the role
- Identify emerging trends in AI-powered search, personalization, recommendation engines, and competitive discovery experiences.
- Improve mobile-first browsing and grid/list display experiences.
- Ensure navigation scales across international markets with localization and regional category structures.
Responsibilities
- Build differentiated discovery experiences that improve product findability, browsing engagement, conversion, and customer retention.
- Develop customer-centric strategies tailored for both new and returning users across the full discovery journey.
- Own the global homepage experience as the primary brand and discovery entry point.
- Drive strategy for content layout, personalization, promotional placement, featured categories, localization and curated product surfaces.
- Partner with Merchandising and Marketing to enable scalable content operations and campaign execution.
- Own the end-to-end search frontend product experience.
- Drive AI/ML-powered search improvements including semantic search, vector-based retrieval and AI driven shopping experiences.
- Partner with Data Science and Engineering to continuously improve search quality metrics and conversion rates from search.
- Support multilingual and global search experiences across all iHerb markets.
- Own PLP experiences across category pages, brand pages, promotion pages, and search results pages.
Requirements
- Generally requires 12+ years of Product Management experience, including leadership roles in e-commerce, digital retail, or consumer technology platforms with a focus on discovery, search, or shopping experiences.
- Bachelor's Degree required.
- Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
- Proven experience owning large-scale customer-facing digital discovery experiences across web and mobile platforms.
- Strong expertise in ecommerce search, browse, navigation, personalization, and conversion optimization.
- Experience leading global product initiatives across multiple international markets.
- High degree of accuracy and attention to detail
- Excellent organization skills and ability to multi-task
Nice to have
- Experience in high-growth ecommerce, retail, marketplace, or consumer technology companies with global scale.
- Familiarity with AI/ML-powered search, recommendation systems, and personalization platforms.
- Experience with mobile app ecosystems and mobile discovery optimization.
- Knowledge of SEO best practices including site architecture, structured data, and content discoverability.
- Experience with merchandising systems, promotional platforms, and content management at scale.
- Is there any equipment that is must to know
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Compensation
- The expected salary range for this role is $204,000.00 - $250,000.00 USD.
- The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.
Benefits
- Define and drive the global product vision, strategy, and roadmap for store discovery experiences across desktop, mobile web, and native apps.
Company info
- Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.
- Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.
- Member may occasionally lift or move office products and supplies up to 25 pounds.
- Proper lifting techniques required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- For A Better You
- At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone.
- As a team member, we'll empower you to live this promise each day as you make a truly global impact in your career.
- We constantly strive for innovation, while transforming and improving the online shopping experience for our customers.
- We believe that individually we are incredible, but when we come together, our growth is infinite.
- In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.
- Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what's expected, turning challenge into change.
- If you're ready for it, we want you to join our team.
- Get started now.
Equal opportunity
- iHerb is an Equal Opportunity employer.
This listing is sourced directly from Iherb's careers page and normalized into a canonical job model.