Kong
Staff Engagement Manager
New Jersey, United States · Staff+
Sponsorship not specifiedDetected 67 days ago
Project ManagementSalesforceForecastingOnboardingLeadershipCommunicationPublic Speaking
About the role
- We are looking for an Engagement Manager to join the growing Professional Services team at Kong.
- As a primary professional services contact and ambassador for our customers, the engagement manager is a strategic, long-term, relationship-based customer-facing role.
- Apart from driving successful delivery of services engagements, the Engagement Manager will focus on driving day to day professional services operations.
Responsibilities
- Own and lead selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive outcomes during the entire customer lifecycle (Post Sales, Delivery, and Value Realization)
- Own and drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, meeting milestones, and ensuring success throughout the engagement lifecycle end to end to deliver business outcomes
- Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders.
- Makes use of productivity tools like FinancialForce, Salesforce, Metabase, Trello, etc. to maintain and manage programs of multiple onboarding and implementation projects along with reporting on key business metrics (Billings, Utilizations, Resource Capacity, and Forecasting)
- Continually provide suggestions and implement improvements to business and reporting processes that keep up with the changes in the organization.
- Support Professional Services staff to better understand revenue, hours, and target attainment goals
- Drive the engagement lifecycle end to end to deliver business outcomes
Requirements
- Excellent customer-facing skills and ability to communicate with executives as well as other stakeholders at customer sites and cross-functionally within Kong.
- Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment.
- Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and is able to keep pace with constant change.
Skills
- For more information, visit www.konghq.com http://www.konghq.com.
Benefits
- Work with customers and stakeholders to understand and analyze engagement scope, requirements, time, cost, benefits, etc.
Visa & Work Authorization
- For this role, we are looking for a US Citizen who can support Government/Public Sector Customers
This listing is sourced directly from Kong's careers page and normalized into a canonical job model.