24 Hour Home Care - Corporate Division
Community Supports Coordinator
El Segundo, CA
Sponsorship not specifiedDetected 6 days ago
ComplianceSalesforceCRMOnboardingCustomer SupportHIPAACommunicationCollaborationProblem SolvingTime ManagementAdaptabilityMicrosoft Office
About the role
- Serve as the primary point of contact for members and caregivers by providing onboarding guidance, responding to inquiries, conducting follow-ups, and delivering exceptional customer service across phone, email, chat, and messaging channels.
- This is a hybrid position, coming into the El Segundo office 1x per month.
- Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time.
Responsibilities
- In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24
- Support operational reporting, maintain electronic records, uphold HIPAA and company policies, and complete additional administrative projects and team support activities as assigned.
- Maintain accurate caregiver and member records within Salesforce and other systems, monitor onboarding progress, support caregiver orientation, and ensure compliance with employment and program requirements.
Requirements
- You are a passionate and performance-driven t eam player, eager to take on a key role in our company's growth.
- Strong communication, organization, customer service, and time management skills with the ability to work independently in a fast-paced environment.
- Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.
- Minimum of 1 year of customer service, healthcare operations, care coordination, or related experience.
Nice to have
- High school diploma or GED required
- Bachelor's degree preferred.
- Spanish bilingual skills preferred.
- Proficiency with Microsoft Office and experience using CRM or case management systems such as Salesforce preferred.
Skills
- Customer service
- Communication
- Relationship building
- Organization and time management
- Problem-solving
- Attention to detail
- Collaboration
- Adaptability
- What We Bring to the Table:
- 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
- Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
- By Email: info@dcba.lacounty.gov
Compensation
- The expected California Pay Range for this position:
Benefits
- Collaborate with Community Engagement, Case Managers, health plans, and internal teams to coordinate service delivery, communicate member updates, and support closed-loop referral and care integration requirements.
Company info
- 24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
- Work with Purpose. Make a Real Impact.
- At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.
- Watch this short video to see the heart behind our work and the impact our teams create every day.
- 24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently.
- As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
- Work with Purpose.
- Make a Real Impact.
- At 24 Hour Home Care, we believe everyone deserves to live safely and independently.
- Our team makes that possible for the communities we serve.
- From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.
Equal opportunity
- Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
- Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
- Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.
- At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision.
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