HP Inc.

Indigo Remote Technical Expert

Alpharetta, Georgia, United States of America · Full-time

Sponsorship not specifiedDetected 7 days ago

PythonJavaSQLAWSLinuxData AnalysisProject ManagementCRMExcelCustomer SupportTCP/IPCommunicationMentoringMicrosoft Office

About the role

This role is responsible for effectively resolving moderate to complex technical issues encompassing hardware and software across internal and external businesses and end users as well as engaging as a trusted consultant for planning innovative solutions.
The role applies advanced expertise, exercises independent judgment, and fosters relationships while mentoring lower-level employees.

Leads and represents the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
Collaborates with internal or external businesses and end users to prevent or minimize issue occurrences, while also evaluating and resolving complex business challenges.
Architects, deploys, manages, and integrates solutions within specific environments, while also engaging in architecture and design reviews to enhance product quality through insights.
Collaborates cross-functionally for efficient project delivery, enhancing troubleshooting efficiency and user experience, thereby driving successful outcomes.
Supports initiatives aimed at amplifying business opportunities through innovative technologies, positioning the organization at the forefront of industry evolution.
Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.
Customer Support

Assist in preparation and presentation of training and tech debriefs
Proficient in Excel and PowerPoint - reporting, project management, and data analysis skills
Sets a strategic compass for the services organization, aligning it with customer needs and coordinating closely with various counterparts.
Acts as a trusted consultant, engaging with stakeholders to strategically plan, coordinate, and architect innovative solutions.
Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
ITIL Certifications
Amazon Web Services
Computer Science

ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,

This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.