Nocd
Member Advocate- Support Specialist
Remote (United States) · Full-time
Sponsorship not specifiedDetected 16 days ago
ComplianceCRMExcelERPCustomer SupportHIPAAEHR/EMRLeadershipCommunicationProblem SolvingCritical Thinking
About the role
- Your primary responsibility will be to ensure superb customer experience by addressing inquiries, resolving issues, and providing assistance in a professional and friendly manner.
- You will play a vital role in maintaining our reputation for a VIP Member experience.
- In order to excel at this position, you will need to feel equipped and passionate about connecting people to NOCD care, in order to help encourage them to receive the results possible through ERP therapy.
Responsibilities
- Document essential patient demographic, referral information, insurance, and contact information.
- Collaborate with other departments to ensure timely resolution of complex customer problems.
- Maintain confidentiality and security, following HIPAA guidelines.
- NOCD creates access to online therapy for people with OCD through our telehealth platform.
- About The Role As a Support Specialist, you will be among those who are the frontline of our company, interacting directly with our valued Members.
Requirements
- Tuesday-Saturday 9:00 AM- 5:30 PM CST Who You Are Bachelor's degree recommended.
- Proficiency in using customer service software and EHR systems.
- Flexibility to work in shifts, including evenings, weekends and holidays, if required.
- Shift: Tuesday-Saturday 9:00 AM- 5:30 PM CST Who You Are Bachelor's degree recommended.
- Ability to handle high-stress situations with professionalism and patience.
Skills
- Daily role will depend on volume and project management.*
- Excellent communication skills, both written and verbal.
Benefits
- OCD is one of the most severe, prevalent, and misunderstood mental health conditions.
- This is a team environment at a fast-growing company where we are all united in providing the best experience possible.
Company info
- Follow company policies and procedures to ensure compliance with exceptional customer service standards.
- Empathy and a genuine desire to help customers.
- Educate Members on NOCD services and the basics of treatments that we offer.
- At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD.
This listing is sourced directly from Nocd's careers page and normalized into a canonical job model.