Zenoti
Account Manager - Expansion Sales(B2B SaaS, Chicago)
Remote, United States · Director
Sponsorship not specifiedDetected 8 days ago
Cloud PlatformsCRMSalesAccount ManagementPipeline ManagementForecastingValuationInventory ManagementCustomer SuccessCommunication
About the role
- Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions.
- Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI.
Responsibilities
- Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti's add-on solutions and AI-powered products.
- Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals.
- Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience.
- Maintain accurate forecasting, pipeline management, and account documentation in internal systems.
Requirements
- Strong understanding of cloud and AI-driven technologies with the ability to translate complex solutions into clear business value.
Skills
- Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients.
Compensation
- Zenoti Pay Range
Benefits
- Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry.
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
Company info
- Be part of a high-growth, innovative company where your work has visible impact.
- We are seeking a driven and passionate Account Director to join our Expansion Sales team, responsible for driving growth, retention, and long-term success within Zenoti's most strategic North America accounts.
- As a trusted advisor, you'll strengthen executive relationships, ensure customers realize the full value of Zenoti, and identify opportunities to expand adoption of our AI-powered, all-in-one platform.
- Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers' business strategies.
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
This listing is sourced directly from Zenoti's careers page and normalized into a canonical job model.