Corvias Corporate Services, LLC

Corvias Corporate Services, LLC

Resident Manager

Fort Meade, Maryland, United States

Sponsorship not specified$85k-$95kDetected 15 days ago
A/B TestingAccount ManagementAccountingCollaborationProblem SolvingCritical ThinkingMentoring

About the role

  • At Corvias, you'll join a team wholeheartedly invested in their work.
  • Your wellbeing is not just a priority, it's at the heart of the Corvias employment experience.
  • Encourages experimentation and accepts failure as a driver of innovation.

Responsibilities

  • Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
  • Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.

Compensation

  • The salary range for this position is estimated to be $85,000 to $95,000 per year, depending on experience, skills, qualifications, and work location.

Benefits

  • A choice between two benefit-rich medical, dental and vision plans
  • 401(k) with immediate 100% vesting and up to a 4% contribution match
  • Generous paid time off that increases throughout your career
  • Paid time off to volunteer
  • Company paid short-term and long-term disability coverage
  • Parental Leave
  • Military Leave
  • Flexible Spending Accounts (Health and Dependent Care)
  • Tuition reimbursement to support growth and development

Company info

  • At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.
  • How You'll Contribute to the Team:
  • The Resident Manager is responsible for designing and implementing operational and administrative programs that achieve and maintain resident satisfaction targets and retention goals. This role is expected to lead by example and take a hands-on approach to the day-to-day management of resident account management services.
  • Primary Responsibilities Include:
  • At Corvias, we're experts at developing solutions through partnership.
  • Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together.
  • We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.
  • The Resident Manager is responsible for designing and implementing operational and administrative programs that achieve and maintain resident satisfaction targets and retention goals.
  • This role is expected to lead by example and take a hands-on approach to the day-to-day management of resident account management services.
  • Oversee the day-to-day resident relations functions and partner with cross-functional colleagues to ensure a positive resident experience.
  • Oversee the analysis, processing, and reconciling of all housing-related resident financial transactions, identifying variances and resolving discrepancies as needed.
  • Assume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies.
  • Design and deploy resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking.
  • Assist in the pursuit, identification, and deployment of strategies to increase income, decrease expenses, and add to the overall value of the community.

Equal opportunity

  • Employer/Veterans/Disabled
  • Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws
  • Learn more about Corvias' External Recruiting Policy.
  • Thank you for your interest.
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