Acentria
Insurance Operations Leader
Orlando, Florida, United States
Sponsorship not specifiedDetected 38 days ago
ComplianceProcess ImprovementPerformance ManagementEpicLeadershipCommunicationCollaborationProblem SolvingInternal AuditUnderwriting
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About the role
- The Commercial Lines Operations Leader is responsible for overseeing the operational effectiveness, service delivery, and strategic execution of commercial lines insurance processes.
- This role ensures alignment with business goals, regulatory compliance, and a high standard of customer and broker satisfaction.
Responsibilities
- The leader will drive continuous improvement, operational efficiency, and team performance across underwriting support, policy servicing, and client onboarding.
- Identify and implement process improvements to enhance efficiency, accuracy, and scalability of operations.
- Manage and develop a high-performing team, including training, performance management, and career development.
- Partner with underwriting, claims, IT, compliance, and sales teams to ensure seamless service delivery and operational alignment.
- Monitor KPIs, service levels, and operational metrics to drive data-informed decisions and continuous improvement.
Requirements
- 7+ years of experience in insurance operations
- Proven leadership experience managing teams and driving operational excellence
- Strong knowledge of insurance products, systems, and regulatory environment
- Change management and process improvement expertise
Nice to have
- Bachelor's degree in Business, Insurance, or related field preferred
- Experience with insurance platforms (e.g. Applied Epic)
Skills
- Cross-Functional Collaboration:
- Technology & Automation:
- Leverage technology and automation tools to streamline workflows and reduce manual tasks.
- Compliance & Risk Management:
- Ensure adherence to regulatory requirements, internal controls, and company policies.
- Reporting & Analytics:
- Excellent communication, analytical, and problem-solving skills
Compensation
- We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
Benefits
- FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental.
- We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
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