Tufts University

Tufts University

Client Services Assistant Manager - Foster Hospital for Small Animals

N. Grafton, Massachusetts · Junior

Sponsorship not specifiedDetected 27 days ago
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odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 11 green-card filings in this occupation, 100% were for a worker who already held the job.

States it is exempt from the H-1B cap

In 7 Department of Labor filings, this employer states it is an institution of higher education — one of the statutory grounds for exemption from the H-1B cap. Cap-exempt employers can file year-round without entering the lottery.Employer's own attestation on a Department of Labor wage determination, not a USCIS determination — exemption is decided per petition.

Green-card follow-through: 83%

Of 6 labor certifications old enough to have been used, 1 expired without the employer filing the next step. Median time from filing to decision: 491 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

7 transfer filings in the last year, covering 7 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • The Foster Hospital for Small Animals at Cummings School of Veterinary Medicine at Tufts University provides 24-hour care for pets 365 days of the year.
  • Since 1985, we have offered high quality medical care, consultation, referral, and emergency veterinary services for the care of dogs, cats and exotic pets.
  • The hospital also serves as the primary clinical training environment for veterinary students, interns, and residents.

Responsibilities

  • The Client Services Assistant Manager is also responsible for developing policies and procedures within the department and interdepartmentally to enhance customer satisfaction, resolve client concerns.
  • This position collaborates with the Client Service Manager, Chief Operating Officer, Hospital Director and all hospital departments in continuous evaluation and improvement of front desk/client services operations.
  • Manage General Hospital Calls (weekends and evenings)
  • Recommend, develop, and execute client service protocols to enhance customer service and increase efficiency.
  • Manage written policies (SOPs) with direct input in their development for front desk activities.
  • Partner with Client Service Director on the development of interdepartmental operations workflows to enhance efficiencies in communications between administrative and clinical teams.
  • Interface with financial counselor/collections team to provide support to client's financial needs.
  • Review and respond to client concerns, document in StringSoft.
  • Develop and deliver client service trainings.

Requirements

  • Knowledge and experience typically acquired by:
  • Bachelor's Degree
  • five years related experience including customer-service and supervisory experience in a service-oriented environment or
  • 1-3 years related experience
  • 1-3 years proven experience establishing\maintaining excellence in customer service and hospitality, as well as implementing policies that improve client service
  • 1-3 years direct staff supervision
  • development and training experience

Nice to have

  • Financial/insurance/claims experience
  • Minimum $30.65, Midpoint $36.40, Maximum $42.30
  • generally, new hires can expect pay between the minimum and midpoint of the range.

Compensation

  • Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
  • Produce weekly/monthly/annual reports as directed for appointment data.

Benefits

  • Recruitment for Client Service Area including medical records service area.
  • Ensure excellence in client service with internal and external clients by providing job direction, coaching, training, and continuing education guidance.
  • Oversee staff onboarding, retention, holiday, and on-call work schedules and training programs.
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This listing is sourced directly from Tufts University's careers page and normalized into a canonical job model.