Formaaiinc
Director, SPM Implementation
Toronto, Canada · Director
Sponsorship not specifiedDetected 79 days ago
Data StructuresData EngineeringStatisticsAccessibilityProduct ManagementProduct StrategySalesExcelPerformance ManagementOnboardingCustomer SuccessLeadershipCommunicationCollaboration
About the role
- The Customer Operations team partners with new and existing customers to implement and optimize the company's platform, ensuring clients maximize the revenue-driving potential of their sales compensation programs.
- The team leads complex implementations, drives operational excellence, and continuously evolves Sales Performance Management (SPM) processes through data-driven insights and scalable platform solutions.
- As a Director of Implementation, you will lead the strategic direction of implementation and customer onboarding across a portfolio of enterprise customers.
Responsibilities
- Define and lead the implementation strategy and operational framework for onboarding and scaling customer deployments.
- Build, mentor, and lead a high-performing implementation team, establishing best practices, processes, and standards for delivery excellence.
- Partner with executive leadership to align customer implementation strategy with company growth and product roadmap priorities.
- Develop a deep understanding of each client's business model, revenue strategy, and sales performance management framework.
- Guide the architectural design of customer implementations, translating complex data structures, business rules, and compensation models into scalable platform configurations.
- Oversee the design of commission engine architecture, rules logic, and data pipelines to support accurate and scalable compensation processes.
Requirements
- 8-12+ years of relevant experience, including leadership experience in implementation, consulting, revenue operations, or analytics-driven SaaS environments
- Experience with Sales Incentive Compensation or Sales Performance Management (SPM) platforms
- Strong analytical mindset with the ability to translate business needs into scalable technical solutions
- Advanced proficiency with Excel and analytical tools for data profiling, segmentation, and modeling
- What you can expect from us
Compensation
- Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized.
Company info
- Work well, together. We're real. We have kids and pets. Mortgages and student loans. We're in this together, so no matter how brilliant any one of us is, we always play nice with one another - no exceptions.
- Be precise. Be relentless. We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.
- Love our tech. Love our customers. Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn't customer-facing, we're all customer-focused. Maybe even slightly customer-obsessed.
- Establish KPIs and success metrics for implementation performance, customer outcomes, and operational efficiency.
- Serve as a senior strategic advisor to executive and senior client stakeholders, guiding customers on how to optimize their sales compensation programs and operational processes.
- Oversee a portfolio of complex and enterprise customer relationships, ensuring successful implementations, renewals, and long-term value realization.
- Ensure implementations adhere to best practices for data architecture, governance, and system scalability.
- Partner closely with Product and Engineering leadership to translate customer needs and implementation insights into product improvements and new platform capabilities.
Equal opportunity
- equal opportunity employer that is committed to creating a diverse and inclusive work environment.
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This listing is sourced directly from Formaaiinc's careers page and normalized into a canonical job model.