Enara Health

Member Care & Growth Manager (Rochester, MN)

Rochester, MN

Sponsorship not specifiedDetected 92 days ago

CRMEHR/EMRCommunication

About the role

As a Membership Care and Growth Manager, you'll be responsible for growing, engaging, and advocating for patients joining the Enara program.
You will also be responsible for managing Enara's overall workflow onsite.
You will also help educate and answer questions for clinic providers who want to understand more about Enara's program.

Onboarding and educating prospective patients in our local partner clinics
Educating and engaging with our clinic partners to streamline workflows and optimize member experience
Organizing and setting up community events with help from Enara and Partner Marketing teams
Maintains and engages with our member base to drive clinical outcomes, testimonials, reviews, and good will
Educating community clinics around our partners on Enara's offerings
Resolves customer complaints and implements improvements to avoid recurrence
Collaborates with internal teams to provide regular status on member experience and partner experience within the clinic setting
Serves as the face of Enara to our partner clinics by modeling a compassionate, honest, positive and open attitude/communication style to motivate, empower and inspire others.
Our mission is to develop the first ever platform to scale obesity treatment.
Our platform has served over 14,000 members and delivers world leading 16%+ weight loss sustained over 3 years.

Must be able to travel into Rochester a few times a week.
Working proficiency in Google suite (specifically Documents/Sheets/Forms in Drive)
Exceptional written, verbal and communication skills are required to provide clear and concise directions to internal team and patients/clients
The ideal candidate is entrepreneurial, a self-driver, and has the ability to inspire and motivate others with kindness and joy.

About Enara Enara is a world-renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results.
Our solutions are disseminated through unified products and services we deploy for the healthcare ecosystem; with a current focus on small to medium sized medical groups and clinics.
Empowerment (Through Partnership) - Patients are partners in their health journey.
Innovation (for Change) - We're committed to challenging the status quo in healthcare, advancing technology and protocols to create sustainable health outcomes.
Minimum of 1 year related work experience in healthcare

Enara was founded by people from Stanford, UCSF, Kaiser, ClassPass & Evernote.
We are backed by Offline.VC, Charge.VC, VSC, Continuum Ventures, as well as many prominent angels in Silicon Valley.
Service - Heart of Service - With humility and purpose, we dedicate ourselves to serving others, putting compassion and commitment at the heart of everything we do.

This listing is sourced directly from Enara Health's careers page and normalized into a canonical job model.