Scientific Safety Alliance

Customer Success Manager

Plymouth, MN

Sponsorship not specified$65k-$80kDetected 41 days ago

Project ManagementCRMAccount ManagementExcelCustomer SuccessMedical DevicesCommunication

About the role

As a key advocate for our customers, you'll also provide valuable insights that influence process improvements, service offerings, and overall business strategy.
Seamless Onboarding: Ensu re a smooth transition from sales, coordinate field service deployments, and guide new customers through their first engagements.
Regular Touchpoints: Conduct proactive check-ins, troubleshoot issues, and anticipate customer needs.

Proactively manage client relationships to reduce churn and identify upsell/cross-sell opportunities.
L everage customer data and trends to drive retention strategies and continuously improve customer experience.
H elp build best practices, playbooks, and automation strategies to ensure a world-class customer journey.
Build strong relationships to ensure long term satisfaction and minimize churn.
Maintain a high customer retention rate.
This role will initially report to the Operations Manager and work closely with our COO, VP of Sales, and Field Operations teams to build and execute a customer-centric strategy.
You will have the opportunity to shape and refine our customer engagement playbook, helping us scale personalized, high-touch support while ensuring operational efficiency.
Drive Renewals & Growth: Proactively manage client relationships to reduce churn and identify upsell/cross-sell opportunities.
Data-Driven Decisions: L everage customer data and trends to drive retention strategies and continuously improve customer experience.
Refine & Scale Customer Engagement: H elp build best practices, playbooks, and automation strategies to ensure a world-class customer journey.

$65,000 - $80,000 + Equity Overview For over 45 years, CSI has been a trusted leader in testing and certifying controlled environments.
In 2023, CSI became part of SSA, a fast-growing, founder and employee-owned scientific services company that provides testing, inspection, calibration, and filtration products to over 4,000 customers nationwide.
SSA is revolutionizing the way scientists navigate regulatory services-and we were recently named to Inc.
Magazine's 2024 list of the 5,000 fastest-growing private companies.
The Opportunity: Customer Success Manager We're looking for a self-motivated, driven, strategic-minded, and client-obsessed CSM to drive customer satisfaction, retention, and revenue growth.
In this role, you will be a key player in ensuring customers experience seamless onboarding, proactive support, and long-term value from our services.

CRM Management - Track interactions, monitor customer health, and manage reporting.

Ensu re a smooth transition from sales, coordinate field service deployments, and guide new customers through their first engagements.
Ensure customers continue using our service.
Renewal Rate: Ensure customers continue using our service.
You will be the primary point of contact for our customers, ensuring the value of our services are maximized.
Customer Success Manager We're looking for a self-motivated, driven, strategic-minded, and client-obsessed CSM to drive customer satisfaction, retention, and revenue growth.
In this role, you will be a key player in ensuring customers experience seamless onboarding, proactive support, and long-term value from our services.
How You Will Make an Impact Own Customer Relationships: You will be the primary point of contact for our customers, ensuring the value of our services are maximized.

This listing is sourced directly from Scientific Safety Alliance's careers page and normalized into a canonical job model.