FourKites

FourKites

Customer Success Manager

Chicago, IL · Mid

Sponsorship not specified$100k-$125kDetected 3 days ago
SalesAccount ManagementSupply ChainHRISCustomer SuccessLeadershipProblem Solving

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 10 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Our innovative Customer Success Managers are integral to our Operations team.
  • With their creative problem-solving skills, they have created "raving fans" of FourKites with all of our customers.
  • From implementing round-table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer's satisfaction and retention.

Responsibilities

  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
  • Understand white-space and work to identify and/or develop upsell opportunities
  • Manage account escalations
  • We're always listening for new ways to support everyone in and out of the office.
  • This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain.

Requirements

  • Excellent ability to multitask and prioritize workload
  • Ability to travel 10% or more of the time

Nice to have

  • Supply Chain industry experience
  • Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs.
  • Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity.

Compensation

  • The expected annual base salary range for this role is $100,000 - $125,000.
  • Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs.
  • In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

  • FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe.
  • To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays.
  • Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.
  • Benefits include:
  • Medical, Dental & Vision benefits starting on first day of employment
  • 401k Retirement savings with employer match
  • Bonus and incentive compensation as well as employee stock option program
  • Employer paid life insurance and short term disability insurance
  • Generous PTO, global recharge days, and volunteer days
  • Paid parental leave for all parents
  • Family planning and inclusive wellbeing resources
  • Technology reimbursement

Company info

  • Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from FourKites's careers page and normalized into a canonical job model.