One Medical

One Medical

Member Support Specialist

San Rafael, CA · Full-time

Sponsorship not specifiedDetected 2 days ago
Clinical TrialsClinical ResearchPatient CareResearchCommunicationProblem Solving

About the role

  • You will remove barriers to care, resulting in a truly exceptional in-office patient experience.
  • You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience.
  • You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges.

Responsibilities

  • As a Member Support Specialist (Administrative Assistant) you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service.
  • You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or in office providers.

Requirements

  • At least 1 year of experience in high touch customer or patient facing roles
  • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
  • A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
  • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
  • Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
  • You have a strong grasp of verbal and written communication.

Compensation

  • the base pay for this position is $24.00 per hour based on a full time schedule.
  • Option to cash out up to 40 accrued hours per year

Benefits

  • Free One Medical memberships for yourself, your friends and family
  • Competitive Medical, Dental and Vision plans
  • Pre-Tax commuter benefits
  • Company paid maternity and paternity leave
  • Paid Life Insurance
  • One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance

Company info

  • One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
  • In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
  • The Opportunity
  • As a Member Support Specialist (Administrative Assistant) you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or in office providers.
  • One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable.
  • But this isn't your average doctor's office.
  • We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks.
  • Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
  • In February 2023 we marked a milestone when One Medical joined Amazon.
  • Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes.
  • As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

Visa & Work Authorization

  • One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additi
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This listing is sourced directly from One Medical's careers page and normalized into a canonical job model.