VIVIO Health
Account Manager- Client Success
Remote, REMOTE, United States
No sponsorship$80k-$85kDetected 8 hours ago
Project ManagementExcelRecruitingCustomer SuccessPatient CareCommunicationCollaborationProblem SolvingCritical ThinkingPublic SpeakingOrganizational SkillsMicrosoft Office
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Since 2016, our evidence-based approach has delivered superior health outcomes while reducing costs for self-insured employers and health plans.
- This role involves understanding customer needs, addressing any issues, and ensuring the effective delivery of VIVIO's services.
- Who You Will Be Working With: This role is multi-disciplinary.
Responsibilities
- Understand each customer's needs and objectives to provide tailored solutions and support.
- Consistently position and communicate VIVIO's value proposition to clients, identifying upsell and proactive enhancement opportunities that drive client satisfaction and program growth.
- Drive client retention, satisfaction, and account growth through proactive engagement, strategic planning, and a genuine passion for serving clients.
- Travel as needed to support client relationships and business objectives.
- Collaborate with internal teams (e.g., member experience, sales, and engineering) to resolve client problems and deliver exceptional service.
- Develop and execute strategies to drive client retention and satisfaction.
- Manage stakeholder expectations and ensure alignment with project goals.
- Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
- Ability to manage multiple accounts and priorities simultaneously.
Requirements
- Proficiency in Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Teams, etc.).
Compensation
- Prepare, coordinate, and deliver quarterly and annual business reviews, presenting program performance, outcomes, and strategic recommendations to client stakeholders.
Benefits
- VIVIO Health, a Public Benefit Corporation, is revolutionizing pharmacy benefits management through data and technology.
- Challenge the status quo and shape healthcare's future
- Directly influence patient care and help change healthcare delivery
- Join an organization that has a clear vision and mission.
Company info
- By ensuring each patient receives the most appropriate medication for their specific condition at a fair market price, we're replacing the obsolete PBM Model with innovative solutions that work better for everyone.
- Manage the day-to-day operations and administration of the VIVIO program for assigned customers.
- Prepare and present regular reports on program performance, utilization, and financial metrics to customers and their consultants.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
Visa & Work Authorization
- At this time, VIVIO will not sponsor or transfer employment authorization or provide immigration-related support for this position (including but not limited to H-1B, F-1 OPT/STEM OPT/CPT, J-1, TN, E-2, E-3, L-1, O-1
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This listing is sourced directly from VIVIO Health's careers page and normalized into a canonical job model.