Mercer University
Enrollment and Student Support Specialist
Atlanta, GA 30341
Sponsorship not specifiedDetected 9 days ago
Computer VisionCRMAccountingExcelLogisticsHRISCustomer SupportLeadershipProblem SolvingCritical ThinkingMentoringMicrosoft Office
About the role
- Application Instructions: External Applicants: Please upload your resume on the Apply screen.
- Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
- You will not be able to modify your application after you submit it.
Responsibilities
- The Enrollment and Student Support Specialist serves as the primary point of contact for the Office of Student Affairs and Admissions, delivering high-quality customer service to students, faculty, staff, and external visitors via in-person interactions, phone, and email.
- This position plays a vital role in creating a welcoming, service-oriented environment while ensuring the efficient flow of information and support.
- Maintaining digital application filing systems on the Pharmacy Admissions network drive
- Audits and maintains a database of information from newly admitted students for use by other College departments and used for credentialing purposes
- Manages departmental inventory, including office supplies, white coats, and name badges
- Provides administrative support for the Director of Student Affairs' teaching and service activities
- Enrollment and Student Support Specialist
- Mercer University is searching for an Enrollment and Student Support Specialist for the College of Pharmacy on the Atlanta campus.
Requirements
- A high school diploma/GED and three years of prior administrative support experience are required.
- Experience must include working with data/databases and customer service.
- Knowledge/Skills/Abilities:
- Ability to reach and comprehend information and ideas presented in writing and ability to listen understand and interpret information/ideas presented verbally.
- ability to self-direct and take initiative
- and, the ability to solve problems within the scope of the position are all necessary requirements to success in this position.
- Ability to independently determine logistics (organize and anticipate problems in advance and prepare solutions) when planning large events involving 250+ people.
- A high school diploma/GED and three years of prior administrative support experience are required. In lieu of experience, a combination of college coursework and at least one year of administrative support experience will be considered. Experience must include working with data/databases and customer service.
- Demonstrated ability to work independently to organize and prioritize multiple and complex tasks and work on multiple projects simultaneously, completing projects and tasks accurately and efficiently, under pressure and with interruptions, achieving goals and deadlines.
- Demonstrated ability to provide excellent customer service and utilize problem solving and critical thinking skills necessary to locate and correct issues in admissions and student affairs processes to create and maintain quality control in applicant and student databases.
- Possesses comprehensive computer skills including knowledge of Microsoft Office Suite (Word, Excel, PowerPoint), databases, CRM and centralized application services (preferably Slate, CAS systems), web-based platforms/software (e.g., Zoom), learning management systems (preferably Canvas, ExamSoft, and Anthology), and graphic design.
- Excellent written, oral and interpersonal skills
Skills
- Excellent grammar and punctuation.
- Attention to detail and accuracy in all work.
- Ability to accurately code expenses to appropriate general ledger accounts.
- Ability to collaborate with colleagues.
- Criminal History Check
- Resume
- Cover Letter
- List of three professional references with contact information
Equal opportunity
- EEO/Veteran/Disability
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This listing is sourced directly from Mercer University's careers page and normalized into a canonical job model.