Vantage Point Solutions

Vantage Point Solutions

Network Operations Specialist - Mitchell, SD

Mitchell, SD · Contract

No sponsorship$60k-$70kDetected 13 days ago
PythonAnsibleCybersecurityNetwork SecurityIncident ResponseCustomer SupportTCP/IPDNSCiscoBGP/OSPFNetwork MonitoringNetwork EngineeringCommunicationCollaborationTime Management

About the role

  • As a Network Operations Specialist, you will monitor, maintain, troubleshoot, and improve internet service provider network environments across a diverse range of platforms and architectures.
  • You will work closely with network engineering, managed services, cybersecurity, and NOC teams to support daily operations, respond to incidents, execute maintenance activities, and help ensure high network availability and performance for our clients.
  • The successful candidate will be expected to manage multiple tickets and projects at once, communicate effectively with both technical and non-technical stakeholders, and participate in scheduled maintenance windows and escalations as needed.

Responsibilities

  • Monitor, maintain, troubleshoot, and support Internet Service Provider (ISP) network topologies and equipment, including routers, switches, optical transport systems, and FTTx broadband access platforms across multiple vendors.
  • Provide advanced support and escalation assistance for the Network Operations Center (NOC) on incident, problem, and change-related activities.
  • Perform scheduled maintenance activities including software upgrades, cutovers, intrusive changes, patching, backups, and post-change validation.
  • Develop and follow Method of Procedure (MOP) documents, configuration templates, scripts, and implementation plans for network changes.
  • Collaborate with network engineering, NOC, managed services, cybersecurity, and client teams to support project delivery, operational readiness, and service continuity.
  • Analyze alarms, logs, and performance data to identify recurring issues, recommend corrective actions, and support root cause analysis.
  • Maintain accurate documentation of network topologies, configurations, inventory, standards, and change history.
  • Support provisioning, turn-up, testing, and validation of network services and infrastructure deployments as needed.
  • Deliver responsive, professional customer support and maintain a high standard of service during both routine operations and critical incidents.

Requirements

  • Strong troubleshooting and analytical skills with the ability to resolve technical issues efficiently in a production environment.
  • Working knowledge of network fundamentals including TCP/IP, Ethernet, VLANs, DNS, DHCP, routing, switching, and network monitoring concepts.
  • Strong written and verbal communication skills, including the ability to explain technical information to non-technical audiences.
  • Experience working within ticketing, incident management, and change management processes.
  • Ability to work effectively both independently and collaboratively in a team-oriented environment.
  • Strong time management skills and the ability to work efficiently while taking ownership of their time.
  • Ability to travel occasionally as needed, with no limitations on driving or flying.
  • Must be authorized to work in the United States.
  • This is an entry-level technical role requiring hands-on experience with IP routing, Ethernet switching, broadband access technologies, and operational support processes.

Nice to have

  • Bachelor's degree in computer information systems, computer science, information technology, or a related field
  • equivalent professional experience may also be considered.
  • 1+ years of experience in NOC, network administration, network engineering, or telecommunications support role.
  • Industry certifications such as CCNA, JNCIS, CompTIA Network+, or similar are preferred.
  • Hands-on experience with IP routing and Ethernet switching platforms from vendors such as Cisco, Arista, or Juniper.
  • Understanding of routing protocols and technologies such as BGP, OSPF, IS-IS, VRRP, and ACLs.
  • Experience with broadband and service provider technologies, including OLT platforms, GPON/Active Ethernet, and subscriber service delivery, is preferred.
  • Optical transport experience with platforms such as Ribbon, Ciena, or Fujitsu is a plus.

Compensation

  • $60k-$70k

Benefits

  • This position offers a salary range of $60,000 to $70,000, along with a competitive benefits package that includes medical, dental, vision, life and disability insurance, 401(k), and more.
  • We offer a supportive culture, competitive benefits, and the chance to grow your career while helping clients deliver reliable connectivity to the communities they serve.

Company info

  • Network Operations Specialist Vantage Point Solutions is a growing, technology-driven consulting and engineering firm serving broadband, power, and financial industries nationwide.
  • We are seeking a skilled Network Operations Specialist to join our team in Mitchell, South Dakota.
  • This full-time, office-based role supports broadband service provider clients across the country and is ideal for someone who thrives in a fast-paced environment, enjoys solving complex network issues, and is committed to delivering reliable service.

Equal opportunity

  • Vantage Point Solutions is an equal opportunity employer.
  • We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics under applicable law.
  • equal opportunity employer.

Visa & Work Authorization

  • Must be authorized to work in the United States
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This listing is sourced directly from Vantage Point Solutions's careers page and normalized into a canonical job model.