waymo

Demand Operations Manager - San Francisco

San Francisco, CA USA · Full-time

Sponsorship not specified$187k-$196kDetected 22 days ago

Data AnalysisStakeholder ManagementForecastingOperations ManagementLogisticsCollaborationProblem Solving

About the role

The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.
The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
As the Demand Operations Manager, you will sit at the intersection of fleet technology, rider experience, and urban diplomacy.

Own the end-to-end Pickup and Drop-off experience at top venues.
Analyze performance data to identify friction points, implement operational fixes that improve safety and efficiency at the curb, and work with external partners to enhance the experience.
Partner with internal teams (i.e. Product, Public Affairs, Mapping) to ensure that our technical capabilities align with the localized needs of the communities we serve.
Partner with Marketing, Public Affairs, and local stakeholders to establish high-impact relationships that proactively de-risk negative operational impacts while positioning the Waymo Driver as a safe, reliable, and considerate neighbor.
Background in urban design, transit planning, or public policy with a focus on mitigating community impact in high-density areas.

This role requires a unique blend of operational rigor, data-driven decision-making, and the ability to consult with internal and external stakeholders to de-risk our expansion while maximizing rider satisfaction.

Bachelor's degree plus 5+ years of experience in operations management, urban planning, consulting, or logistics, with a focus on demand-side optimization or fleet management.

Proven expertise in optimizing ride-sharing customer experiences by leveraging advanced data analytics to monitor market health, identify demand trends, and implement proactive service quality interventions.

Experience in the Ride-sharing, Autonomous Vehicle (AV) space or high-growth TNC (Transportation Network Company) industry.

This listing is sourced directly from waymo's careers page and normalized into a canonical job model.