Scout Motors

Senior Specialist, Customer Technology

Charlotte, North Carolina, United States · Senior · Full-time

Sponsorship not specified$120k-$145kDetected 9 hours ago

Platform EngineeringStakeholder ManagementCRMCommunication

About the role

One that forged the path for future generations of rugged SUVs and trucks and will do so once again.
But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work.
Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation.

Own the strategy, roadmap, and delivery of Customer 360, CRM, and connected revenue systems supporting customer identity, lifecycle engagement, membership, subscriptions, entitlements, charging customer data, and recurring services.
Partner with Digital Product Managers, Commercial Operations, Data/MDM, Platform Engineering, Security, Enterprise Architecture, and business stakeholders to align build/buy decisions and customer-data architecture.
Manage CRM and customer-data enhancement workstreams, including backlog shaping, vendor assessment, data integration, identity resolution, reporting, operational readiness, and support model definition.
Excellent communication and stakeholder management skills, with the ability to drive alignment across business, product, and technical teams.
This is a chance to create something new and lasting - with an iconic brand at its foundation.

Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
Strong understanding of CRM, customer data platforms, customer identity, marketing automation, subscriptions, memberships, payments, entitlements, or connected services.
Strong understanding of how customer data supports sales, marketing, support, connected services, charging, analytics, and AI use cases.
Bachelor's degree in information technology, business, data management, engineering, or a related field.
8+ years of experience in IT, CRM, customer data, commercial systems, platform delivery, or product delivery; automotive, DTC, or subscription experience preferred.

Experience with CRM integrations, MDM, customer data models, and enterprise data platforms preferred.
8+ years of experience in IT, CRM, customer data, commercial systems, platform delivery, or product delivery
automotive, DTC, or subscription experience preferred.

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program.
Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience.
The annual performance bonus program is preset and not candidate dependent.
Initial base salary range = $$120,000.00 - $145,000.00

Medical, dental, vision and income protection plans
An employer match and immediate vesting
20 days planned PTO, as accrued
40 hours of unplanned PTO and 14 company or floating holidays, annually
Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
You'll be comfortable with change and flexible in a fast-paced, high-growth environment.
The benefits of joining Scout include the chance to build products and a company from the ground up.

This listing is sourced directly from Scout Motors's careers page and normalized into a canonical job model.