PandaDoc
Senior Support Operations Manager
Remote (USA) · Senior
Sponsorship not specifiedDetected 16 days ago
PandasJiraOKRsSalesforceForecastingBudgetingPerformance ManagementZendeskIntercomLeadership
About the role
- For more information, please visit https://www.pandadoc.com.
Responsibilities
- consolidate disparate data sources into unified performance dashboards and reports that enables frontline managers to monitor, coach, and act while providing key insights to Support leaders on where to focus attention.
- represent the Support organization in company-wide initiatives, strategize and execute on OKRs, and drive alignment with key business partners.
Requirements
- You have led change that actually sticks.
- You have a high degree of business ownership.
- You can effectively move from ambiguous problems to launched initiatives with targeted outcomes.
- You have owned a budget, run a planning cycle, and explained a variance.
Compensation
- lead capacity modeling, annual planning, budgeting, and monthly and quarterly business reviews for the Support organization
- The annual OTE for this role is up to $180k (90/10 split).
Benefits
- partner with Product and Data to surface usage, lifecycle stage, and customer health signals to support agents at the point of contact, and define the playbooks and tooling that turn those signals into action
- proactively seek out opportunities to shape key initiatives, whether that's building something new or taking current programs like the Learning Academy and pushing them to the next level.
Company info
- We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events.
- And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.
- Pandas work best when they're happy.
- We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.
- Check out our LinkedIn to learn more.
Equal opportunity
- Equal Opportunity Employer.
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This listing is sourced directly from PandaDoc's careers page and normalized into a canonical job model.