Bandwidth
Strategic Account Manager
Raleigh, NC · Senior
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About the role
- We're the global communications software company and Tier 1 network operator with global reach.
- The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
- And as communications shifts to AI, we're the infrastructure layer making it possible.
Responsibilities
- Develop a deep understanding of each customer's business and the market they serve
- Understand how to manage a book of business effectively, including the ability to identify key decision makers, organization mapping, identifying key accounts with opportunities, and deciding where to spend time and where to travel.
- Mitigate risk and maintain competitive contracts
- Drive revenue generation and development of strategic partnerships
Requirements
- Utilize the ValueSelling methodology to ensure you have qualified opportunities and an agreed upon executable plan that aligns with the client's top business issue
- 5+ years of experience managing existing accounts
- Bachelor's degree in business, marketing, or a related field
Nice to have
- Significant experience in SaaS, CPaaS, UCaaS, and/or Telecom sales is strongly preferred
Compensation
- Present strategic opportunities via Account Plans to leadership on an ongoing basis with an emphasis on quarterly and annual planning
Benefits
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- When you take time off (of any kind!) you're embargoed from working.
- Bandmates and managers are not allowed to interrupt your PTO - not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
Company info
- At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
- Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
- We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
- We're experts who speak like humans. Ready to build what's next? #JoinTheBand
- At Bandwidth, we shape how the world connects.
- Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful.
- We're experts who speak like humans.
- Ready to build what's next? #JoinTheBand
- What We Are Looking For:
- The Strategic Account Manager is a trusted individual contributor who demonstrates a deep understanding of strategic accounts, account planning, and forecasting.
- The Strategic Account Manager will help us achieve the defined long-term organizational strategic goals, build key customer relationships, identify new business opportunities, negotiate and close business deals, and maintain extensive knowledge of current market conditions.
This listing is sourced directly from Bandwidth's careers page and normalized into a canonical job model.