Sitetracker
Senior Customer Success Manager
Austin, TX · Senior
Sponsorship not specified$150k-$160kDetected 247 days ago
Stakeholder ManagementExcelCustomer SuccessLeadershipMicrosoft Office
Stay score
odds of building a lasting career here
54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you'll directly impact customer retention and growth by demonstrating tangible value and ROI.
Responsibilities
- You will own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker's business value.
- This includes skillfully navigating complex customer organizations to build deep rapport and trust with senior leadership, understanding their mission-critical milestones and strategic objectives.
- You will proactively assess and diagnose customer challenges, developing comprehensive mitigation plans to prevent churn and elevate the overall customer experience through seamless cross-functional collaboration.
Skills
- Improving customer experience and satisfaction, including stakeholder management:
- F ostered deep customer relationships through working in a 'high-touch' engagement model
- Engages effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences.
- Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions.
- Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction.
- Demonstrating 'Business Value Realisation' (BVR), and contract value:
- Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives.
- Generates public endorsements from clients, serving as powerful advocates for Sitetracker's solutions.
- Technical Aptitude:
- Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations.
- Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs.
- Proficient in using modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks.
Compensation
- $150k-$160k
Benefits
- Collaborate with Renewals and Sales counterparts to share customer health insights and influence positive renewal outcomes for six- and seven-figure contracts.
Company info
- You will serve as a vital conduit, ensuring our customers' voices are heard and their evolving needs are met with innovative solutions.
- Manage a diverse portfolio of enterprise accounts, applying high-touch engagement models that drive strong relationships and help customers realize measurable value from the platform.
- Create and execute impactful account and success plans, demonstrating a strong customer-first mindset and ensuring customers achieve clear business value from their investment.
- Develop a deep understanding of your book of business to anticipate risks, remove blockers, and proactively guide customers toward successful outcomes.
- Build trusted relationships with key stakeholders, positioning yourself as a strategic advisor and strong advocate for your customers internally.
Apply directly at Sitetracker →Create a free account for alerts like thisView Sitetracker immigration profile
This listing is sourced directly from Sitetracker's careers page and normalized into a canonical job model.