ServiceNow

ServiceNow

Sr. Staff Product Designer, Identity Security Platform & Systems

Santa Clara, CALIFORNIA, United States · Staff+ · Contract

Sponsorship not specified$191k-$334kDetected 8 hours ago
Machine LearningData EngineeringLLMsFigmaUX DesignDesign SystemsCommunication

About the role

  • It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
  • Today, ServiceNow is the AI control tower for business reinvention.

Responsibilities

  • That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work.
  • We're building an AI-native culture where technology and talent are unstoppable together.
  • near-term (0-6 months), integrating and scaling Veza's design system into enterprise-grade rigor; designing platform features like conversational AI and long-term (1-2 years), defining what an AI-native design practice and system look like as the primary mode of production shifts.
  • Lead end-to-end design for Identity Security cross-product platform initiatives, from discovery through high-fidelity delivery, spanning AI product surfaces, design systems, and key strategic investments.
  • Define and evolve design systems and frameworks that scale across multiple product domains, establishing the token structures, component definitions, and usage guidelines that serve as the source of truth for product teams.
  • Drive UX, interaction design, and visual quality for AI/ML product/platform experiences including generative AI surfaces, intelligent workflows, and agentic interfaces.
  • Prototype and validate concepts using AI-native tools and generative workflows, not only static high-fidelity comps, moving fluidly between deterministic and probabilistic interface paradigms as the problem demands.
  • Architect and evolve the design system to be ready for an AI-generated-UI future, building the data pipelines and automation that enable seamless design-to-code workflows at enterprise scale.
  • Partner with Designers, Product Managers, and Engineers to align direction, unblock decisions, and ensure design intent is realized in production.
  • Own and continuously raise the quality bar for design processes across Platform and AI product pods.

Requirements

  • Experience participating in the complete product development lifecycle of web and/or software applications.
  • All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Nice to have

  • 10+ years of product design experience with a portfolio that shows the thinking, the tradeoffs, and the impact not just the final screens.
  • A deep love for visual craft.
  • You sweat typography, spacing, and polish because you know that's what separates good from memorable.
  • You thrive making complex enterprise products feel simple turning sophisticated B2B problems into experiences users enjoy.
  • Experience with large enterprise SaaS products with complex data, workflow, or platform problems
  • you're comfortable in deep, ambiguous problem spaces.
  • Experience designing AI-assisted workflows and platform features
  • you understand how to make AI feel useful and trustworthy, not overwhelming.

Skills

  • This diversity inspires passion and creativity among our teams and propels innovation in our products.

Compensation

  • $191k-$334k

Company info

  • Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.

Equal opportunity

  • ServiceNow is an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
  • In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
  • Accommodations

Visa & Work Authorization

  • Export Control Regulations
Apply directly at ServiceNow →Create a free account for alerts like thisView ServiceNow immigration profile

This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.