NeuraFlash, Part of Accenture

NeuraFlash, Part of Accenture

AWS Project Manager

Remote - Canada (Alberta, British Columbia, Ontario Only) · Senior

Sponsorship not specifiedDetected 14 days ago
AWSDevOpsLLMsAgentic AIProject ManagementAgileJiraSalesforceLogisticsLeadershipCommunicationCollaborationPublic Speaking

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
  • The Project Manager is professional and confident in front of VP and Director-level stakeholders, has a strong analytical and consultative mindset, and thrives when working against tight deadlines.
  • If you appreciate working with cutting edge technology and delivering exciting new digital solutions - then this is the role for you!

Requirements

  • 5+ years of project management experience in contact center environments, including Contact Center as a Service (CCaaS) implementations
  • 2+ years of hands-on experience as project manager or scrum leader on Amazon Connect implementations
  • AI delivery/solution experience in a contact center context, specifically overseeing blueprint and implementation projects
  • Experience working in a professional services/consulting environment
  • Experience with estimation/sizing and SOW/Change Order contracting
  • prior experience in roles such as Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst
  • So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.

Nice to have

  • Preferred Skills:

Skills

  • Working knowledge of contact center technology, including IVR and voice, chat, and SMS channels, call routing, integrations, and reporting
  • Hands-on experience delivering agentic AI solutions in a contact center context
  • Hands-on experience with Jira and Smartsheet, or similar project-management and agile tooling
  • A hybrid skillset; prior experience in roles such as Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst
  • Strong presentation and communication skills
  • Experience using AI-assisted tools to improve project delivery
  • Bachelor's Degree in Business, Engineering, Information Technology or Management
  • Plan and coordinate production cutover and post-go-live hypercare activities
  • Serve as Agile Scrum Master and guide the software development lifecycle (SDLC) process
  • Apply AI-assisted tools to accelerate delivery, within approved tools and client data-handling requirements

Company info

  • Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce.
  • We are proud to be creating the future of generative AI and AI agents.
  • Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation.
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