Eon.io
Technical Customer Success
Remote - United States
Sponsorship not specified$150k-$200kDetected 86 days ago
PythonBashPowerShellCloud PlatformsTerraformMachine LearningProject ManagementSalesforceCRMForecastingCustomer SuccessCommunication
About the role
- We're looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset.
- This is a deeply technical, hands-on role-not a project management CSM position.
Responsibilities
- Build scripts, configurations, and small technical solutions to accelerate time-to-value
- Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
- Troubleshoot and resolve complex issues with Support and Engineering
- Own renewals and renewal forecasting for your book of business
- Partner with Account Executives on account planning and growth
- Help build scalable CS processes, playbooks, and documentation
Nice to have
- Experience with cloud-native backup or data protection solutions
- Familiarity with CRM and CS tools (Salesforce, Gainsight)
- Proven success with renewals and expansions
- Compensation: $150K-$200K Base + Commission Structure
Compensation
- Competitive Salary & Equity
Benefits
- Competitive Salary & Equity
- Health, Dental, Vision, and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits
- In-Office/Home Office Setup Reimbursement
- Time Off (PTO) + Holidays
- In-Office Perks
Company info
- Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
- Serve as the primary technical contact for a portfolio of enterprise customers
This listing is sourced directly from Eon.io's careers page and normalized into a canonical job model.