ReflectionAI
Member of Technical Staff - IT Engineering
New York · Staff+
H1B sponsorship availableDetected 97 days ago
LinuxJiraResearch
About the role
- Reflection AI is looking for a Member of Technical Staff - IT Engineer.
- This is an internal-customer-facing role in which you will be regularly supporting executives, executive assistants, engineers, and non-technical people with everyday IT problems.
Responsibilities
- Define and implement systems and processes that will help the IT function operate more efficiently
- Act as the on-prem IT lead at our New York headquarters
- Provide white-glove operational support for executives
- Assist with the design and deployment of IT systems such as MDM, SSO, and ticketing systems
- Support IT Security initiatives, including hardware security key rollout and device posture attestation
- Manage SaaS platforms and spend
- Ability to navigate complex, non-trivial problems with minimal support
- Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on.
- Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
- Team building: We have regular off-sites, happy hours, and team celebrations.
Requirements
- Recent experience with Tier 1 and Tier 2 IT support
- Comfort working in a customer-facing role in which you are dealing with executives, executive assistants, engineers, and non-technical people
- Expertise in managing user provisioning through Rippling and Okta, including automating user onboarding and offboarding flows
- Experience configuring and managing Okta as the primary SSO IdP, including integrating SaaS platforms with Okta SSO
- Experience administering Google Workspace, Slack, Jira, and Linear
- Strong technical depth and domain expertise, with the ability to communicate technical information clearly to various audiences
Compensation
- Salary and equity structured to recognize and retain our talent globally.
- Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
Benefits
- Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
- Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
- Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
- Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
- Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
Company info
- make intelligence open and accessible to all.
- We build open models that let anyone control their intelligence and help shape the future of AI.
Visa & Work Authorization
- We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
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This listing is sourced directly from ReflectionAI's careers page and normalized into a canonical job model.