Clearbridge Business Solutions USA
Tier 1 Technician
Abbotsford, British Columbia · Full-time
Sponsorship not specifiedDetected 12 days ago
Customer SupportResearchCommunicationCollaborationProblem SolvingCompTIA
About the role
- As a Tier 1 Technician, you're the first voice customers hear when they need help.
- This isn't about being the most technical person in the room yet.
Responsibilities
- Independent (Confident Problem Ownership) You own tickets from start to finish, even when that requires research or escalation.
- You try things, document what works, and know when to ask for help without defaulting to it.
- Real growth. We develop Tier 1s into Tier 2s through vendor training, internal knowledge sessions, and shadowing with experienced professionals.
Nice to have
- Familiarity with Windows, Active Directory, O365, or networking fundamentals
- Vendor certifications are preferred(CompTIA A+, Network+, Microsoft) -
Skills
- side projects, self-taught skills
- Fast-paced, high-growth company with operations across BC, Alberta, and Washington, with genuine advancement opportunities.
- Downtown Abbotsford office with natural light, standing desks, multiple monitors, and unlimited quality coffee.
- Real growth.
- Exciting environment.
- Thoughtful workspace.
- Meaningful work.
- That's real impact.
- Customer Obsessed.
- Easy To Work With.
- Think Beyond Boundaries.
- Seek Mastery.
Company info
- Tier 1 Technician Clearbridge Business Solutions | Abbotsford, BC | In Office (Non-Negotiable) | Full-time
- The first voice customers hear when they need help.
- We're not looking for the most technical person in the room. We're looking for someone who genuinely likes helping people, owns problems without being told to, and treats every ticket like a real person is waiting on the other end.
- You're comfortable on the phone, patient with non-technical customers, and skilled at translating tech-speak into plain language.
- Customers never wonder if their issue fell through the cracks.
- We deliver IT, cybersecurity, AI & automation, marketing, and development services to customers across Canada and the United States.
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