Thuma
Guest Experience Lead
Los Angeles, California · Part-time
Sponsorship not specifiedDetected 22 days ago
ExcelShopifyLeadershipCommunicationMentoringOrganizational SkillsNetSuite
About the role
- We believe simplicity is the ultimate luxury.
- We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role.
- If this sounds like you, we encourage you to apply even if your experience doesn't precisely match our job description.
Responsibilities
- Deliver a premium, hospitality-driven Guest experience by building meaningful relationships, resolving concerns with professionalism and empathy, and identifying opportunities to elevate service and conversion.
- Drive sales performance through active selling, product expertise, client engagement, and consistent execution of individual and store goals.
- Lead by example on the sales floor, providing real-time coaching, reinforcing selling behaviors and service standards, and supporting the onboarding and development of new team members.
- Ensure compliance with company policies, operational procedures, and brand standards while partnering with store leadership to drive overall store performance.
- Proven ability to drive sales results, influence team performance, and deliver exceptional Guest experiences.
- Strong coaching, communication, and interpersonal skills, with the ability to lead by example and develop others.
- Excellent organizational skills, attention to detail, and ability to effectively manage multiple priorities in a fast-paced environment.
- Passion for design, hospitality, and creating exceptional Guest experiences.
- Experience serving as a keyholder, sales lead, or floor leader.
- Experience in furniture, home, lifestyle, luxury, or design-focused retail environments.
Compensation
- Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company
Benefits
- Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
- Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
- Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, and lift/move merchandise up to 50 lbs.
Company info
- Thuma is a modern design company specializing in furniture and home goods.
- That the details matter.
- And that good design is good hospitality.
- We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
- Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work.
- We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.
- Employee Discount**: 40% off almost all Thuma products.
This listing is sourced directly from Thuma's careers page and normalized into a canonical job model.