Mento
Mid-Market Customer Success Manager
Remote - US · Mid
Sponsorship not specifiedDetected 48 days ago
HubSpotCRMAccount ManagementCustomer SuccessLeadershipCollaborationMentoring
About the role
- You'll work directly with the VP of Customer Experience and alongside our Account Manager, owning a separate track of accounts.
- That means you'll have real autonomy and real accountability from day one.
Responsibilities
- Own your portfolio. Manage a defined set of partner accounts across the full lifecycle: implementation, kickoff, utilization, baseline and impact reviews, renewal, and expansion. You set the pace and you own the outcomes.
- Drive utilization and engagement. Proactively reach out to partners, members, and internal stakeholders to ensure seats are filled, members are active, and programs are delivering value. You don't wait for problems to surface, you spot them early and act.
- Lead renewals and expand revenue. Own renewal conversations for your accounts. Identify expansion signals, build the case for growth, and work with leadership to close. You'll have quarterly revenue targets and a direct line to hitting them.
- Build the internal case for your partners.
- Represent your partners in cross-functional conversations with coaching operations, product, and leadership.
- When something is broken in the partner or member experience, you flag it, document it, and follow it through to resolution.
- Improve the systems you inherit. Document what you're doing, identify what's manual or inconsistent, and propose improvements. We're still building the playbook - you'll help write it.
- You've worked with HR, L&D, or People Ops stakeholders. You understand how these buyers think, what they're accountable to internally, and how to build the kind of trust that leads to multi-year partnerships.
- Own your portfolio.
- Manage a defined set of partner accounts across the full lifecycle: implementation, kickoff, utilization, baseline and impact reviews, renewal, and expansion.
Requirements
- You've worked at an early-stage company and you know what it means to figure things out without a complete playbook, perfect data, or a large team behind you.
Nice to have
- implementation, kickoff, utilization, baseline and impact reviews, renewal, and expansion.
- You don't wait for problems to surface, you spot them early and act.
- You'll have quarterly revenue targets and a direct line to hitting them.
- Facilitate impact reviews, onboarding calls, and business reviews that make the ROI clear and the relationship stronger.
- You know how to frame results for a VP of People and how to handle a hard conversation without losing the room.
- Improve the systems you inherit.
- 6-10 years in customer success or account management at a B2B SaaS or tech company.
- You've owned accounts end to end, run renewals independently, and have a track record of hitting retention and expansion targets.
Skills
- Mento is on a mission to increase human potential at a global scale and make people-and companies-more successful.
Compensation
- Competitive salary and equity
Benefits
- Competitive salary and equity
- Medical, dental, vision, and a 401k plan
- Unlimited vacation (we actually mean this)
- $500 home office stipend
- You're fluent in CRM tools (HubSpot preferred), comfortable with automation, and you leave things better than you found them.
This listing is sourced directly from Mento's careers page and normalized into a canonical job model.