UKG

UKG

Mgr. Customer Renewals

United States · Senior

Sponsorship not specified$84k-$119kDetected 7 days ago
ForecastingCustomer SuccessLeadershipCommunicationCollaborationMentoring

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odds of building a lasting career here

45Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • The Renewals organization helps customers continue to realize value from their partnership with UKG.
  • You'll be the direct coach and performance leader for your team, accountable for renewal results, talent development, and team engagement.
  • This is an operational leadership role with close connection to customers and frontline execution.

Responsibilities

  • Own renewal outcomes for your assigned portfolio and lead the team to achieve or exceed renewal rate, linearity, multi-year attach, and uplift targets.
  • Lead, coach, and develop Renewal Managers through regular one-on-one meetings, real-time feedback, skill development, and clear performance expectations.
  • Partner with Sales and Customer Success leaders to strengthen collaboration and renewal strategies.
  • Own team escalations and work with Renewal Managers and cross-functional partners to resolve customer issues, protect relationships, and recover opportunities.
  • Identify skill gaps, process inefficiencies, and coaching needs, and provide targeted support or escalate issues to your Director when appropriate.
  • Build an environment where people can do their best work, take ownership of outcomes, and continue developing as renewal leaders and subject-matter experts.
  • Identify and develop high-potential Renewal Managers for future management or senior individual contributor opportunities.

Requirements

  • 5+ years of sales or renewals experience in enterprise software as a service.
  • 3+ years of experience managing individual contributors or leading a team of 8 or more.
  • Proven record of achieving or exceeding individual quota and/or team targets.
  • Comfort working with performance metrics, forecasts, and accountability measures.

Nice to have

  • Ability to read performance data, identify trends, and diagnose root causes.
  • Customer-focused approach, strong work ethic, and willingness to take timely action.
  • Bachelor's degree Company overview UKG is the Workforce Operating Platform that puts workforce understanding to work.
  • Learn more at ukg.com.
  • Equal Opportunity Employer UKG is an equal opportunity employer.
  • View The EEO Know Your Rights poster UKG participates in E-Verify.
  • View the E-Verify posters here.
  • It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Compensation

  • $84k-$119k

Benefits

  • Coach Renewal Managers on coverage strategy, customer prioritization, and approaches to customer engagement and renewal discussions.

Company info

  • About the team The Renewals organization helps customers continue to realize value from their partnership with UKG.
  • It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge.
  • Ensure Renewal Managers have the context, resources, and support they need to serve customers effectively.

Equal opportunity

  • Employer UKG is an equal opportunity employer.
  • We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
  • Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
  • The pay range for this position is $83,500 to $119,050.
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This listing is sourced directly from UKG's careers page and normalized into a canonical job model.